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I was an early user Shipright user and blown away by the team's talent & product sense.
When I was at Superhuman running growth and delight, we used an in-house version of Shipright to track, review, and follow up on every bit of feedback we got from customers. For anyone looking to build a customer focused brand (and more importantly evangelism), Shipright is a great place to start.
For accuracy: I used the product for 5 months but the review has either 1 month or 1 year to choose from.
Frank and his team are amazing to work with. Not only are they professional, they're young and agile as well.
Shipright is a really great product for tracking customer feedback. It helps various teams across the whole company cooperate and it makes us more effective. It's also really convenient for customer support team members - adding a quote to Shipright doesn't even require opening Shipright so it saves a lot of time. I'm a huge fan of this tool, as well as the whole team behind it - always helpful, open for feedback and conversation. Honestly, after using it, I can't imagine a better way to gather feedback (and I've tried many...).
The product is truly great and The Shipright team is always willing to help in case of any difficulties. I would recommend it to everyone
