Ruttl is praised for its ability to streamline the feedback process, making it easier for designers and developers to collaborate effectively. Users appreciate its time-saving features and the clarity it brings to client communications. However, some users report bugs and slow customer support, which can hinder its reliability for production use. Despite these issues, many find it a valuable tool for managing feedback and improving workflow efficiency. The tool is noted for its affordability and the positive impact it has on reducing feedback-related frustrations.