Signed up didn't work as promised, were lacking some features compared to the tour, I was using before and I wanted to switch over. I told this straight to the customer support and request the refund and they refused that. Clearly, they are not trying to benefit the customer but rather just keep the money even though I didn't use software at all, and it was clear for them as well since I didn't spend any credit...
RepliQ
It was your responsibility to cancel your subscription if you no longer wanted to use the service. Our billing system is transparent, and all terms — including renewals and cancellation — are stated clearly when signing up.
You were charged because your plan renewed, and you had not canceled beforehand. That’s how subscriptions work. Despite this, and even though your tone and follow-ups became excessive (borderline daily and aggressive), we still processed a refund as a courtesy.
Following up constantly after already receiving a reply doesn’t speed up the process it just overwhelms our small team, and honestly, it’s not reasonable.
We’re fine if the product wasn’t for you, but misrepresenting the situation and accusing us of ignoring you or stealing your money is simply false.