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I was able to go from having never used it to producing videos off of my client list in about 15 minutes, including recording a test video of me speaking. Super clean.
Love how easy it is to use. It saves a lot of time reaching to a wide audience with efficiency.
Signed up didn't work as promised, were lacking some features compared to the tour, I was using before and I wanted to switch over. I told this straight to the customer support and request the refund and they refused that. Clearly, they are not trying to benefit the customer but rather just keep the money even though I didn't use software at all, and it was clear for them as well since I didn't spend any credit...
honestly one of the worst experiences I’ve had with a software company the platform itself is clunky and super confusing to use — not intuitive at all and just feels half-baked. ended up spending more time trying to make it work than actually using it what really got me though was the customer service (or total lack of it) i emailed three times — polite, patient, explained that I’d cancelled as soon as I saw I was charged again. didn’t even use the software that month, just wanted a refund. NO ONE ever replied. not once. instead they just quietly cancelled my credits and left me completely in the dark. zero out of 5 for customer service — genuinely feels like they don’t care at all once they’ve got your money. wouldn’t recommend this to anyone. there are way better options out there with way better support. total waste of time and money.
RepliQ
It was your responsibility to cancel your subscription if you no longer wanted to use the service. Our billing system is transparent, and all terms — including renewals and cancellation — are stated clearly when signing up.
You were charged because your plan renewed, and you had not canceled beforehand. That’s how subscriptions work. Despite this, and even though your tone and follow-ups became excessive (borderline daily and aggressive), we still processed a refund as a courtesy.
Following up constantly after already receiving a reply doesn’t speed up the process it just overwhelms our small team, and honestly, it’s not reasonable.
We’re fine if the product wasn’t for you, but misrepresenting the situation and accusing us of ignoring you or stealing your money is simply false.