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Launched on November 26th, 2019
Privacy.com is an innovative way to protect your personal information over the internet. Are you feeling uncomfortable using your credit card online? Privacy.com has the perfect solution - it creates a virtual card that masks your bank statements for your online payments.
I've been a user for many years. The first red flag was at least 5 years ago- They randomly suspended my account for using it as intended. Once that was sorted, the next hurdle began. It randomly wouldn't let me create cards anymore for probably a year because it un-verified my bank. Again..Got that sorted. Eventually. Recently, there have been two fraudulent attempted charges on cards closed back in 2016. I think I'm doing them a favor by giving them a heads up on the data breach - instead, they disregard my information with extremely snarky, unprofessional remarks and finally deny all accountability. Shameful company that has wasted their potential. I ended up closing my account as I haven't had a use for it in a long time. A few years back, they started allowing charges to go through on closed cards if they were subscription based. Defeated the entire purpose of protection. I wouldn't trust this company with any of my sensitive information.
I previously had an account with Privacy for 6+ years. I closed the account after they disabled my account without any notice causing all my cards to decline over the next couple days. I tried signing up again 2 months later with one of the paid plans and got denied. I have a long email chain of 17+ emails saying they've sent me a refund and to just wait a couple more days. They stopped replying to me as soon as I was no longer able to chargeback with my bank and I've yet to receive a refund.
