Privacy reviews

The community submitted 11 reviews to tell us what they like about Privacy, what Privacy can do better, and more.

2.1

Based on 11 reviews

Review Privacy?

Privacy receives mixed reviews, with users highlighting significant issues with account verification and customer support. Many users report account suspensions without clear explanations, leading to frustration and a lack of trust. Some users have experienced difficulties with reactivating accounts and obtaining refunds. However, there are positive reviews praising the service for its security features and ease of use, with some users expressing satisfaction and increased usage. Overall, while Privacy offers a promising concept, its execution and customer service need improvement to address user concerns effectively.

Summarized with AI

Cons

account suspension issues (5)

poor customer service (4)

verification problems (4)

stringent application approval (2)

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Cons

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Founder Reviews

Other Reviews (11)

I've been a user for many years. The first red flag was at least 5 years ago- They randomly suspended my account for using it as intended. Once that was sorted, the next hurdle began. It randomly wouldn't let me create cards anymore for probably a year because it un-verified my bank. Again..Got that sorted. Eventually. Recently, there have been two fraudulent attempted charges on cards closed back in 2016. I think I'm doing them a favor by giving them a heads up on the data breach - instead, they disregard my information with extremely snarky, unprofessional remarks and finally deny all accountability. Shameful company that has wasted their potential. I ended up closing my account as I haven't had a use for it in a long time. A few years back, they started allowing charges to go through on closed cards if they were subscription based. Defeated the entire purpose of protection. I wouldn't trust this company with any of my sensitive information.

I created an account and attempted to use the service. I could not create a card after adding a funding source which I added successfully. I then attempted to remove and re-add the funding source. After I removed the funding source I could not re-add it. I then attempted to add a debit card as the website states to do when having issues adding a bank account. It accepted my debit card and made the confirmation charge. When attempting to confirm the charge I got an error that said "only active accounts can activate funding cards" followed by please contact support at privacy.com. I contacted support and explained the issues I was having above. I received a response from Elijah (Privacy Support). It was as follows: Hi Luis, Thank you for your interest in Privacy! Unfortunately, we are unable to support your account at this time. We're terribly sorry for the inconvenience, but we were unable to verify your identity with the information provided at sign up. Your account has been suspended, and the attached funding source has been removed for your security. I replied to the email as follows: So I can't provide the information required to verify me? Is this suspended account useless now? I really don't understand what you are saying. Will I never be able to use the service? Can you please clarify so I don't waste anymore of my time. I then received the following response: Hi Luis, Unfortunately, for security reasons, we're unable to disclose why our abuse prevention system or human review team decided we could not support your account or discuss the decision any further. We have suspended the account and removed the attached funding sources from our system. We're truly sorry again for any inconvenience this causes, and thank you for your interest in our service! If a user cannot get support to determine why the account wasn't able to be verified, nor can the support person explain what the next best steps are then how is one supposed to use their service when support is of no help and providing copy and paste replies. No help as to what went wrong with verification, no help to rectify the issue. No encouragement to close account and try opening a new account making sure to pay attention to the information provided at sign up. I feel like my account was suspended and the support person pretty much said "We couldn't verify you and now we don't want your business."

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Privacy reviews

The community submitted 11 reviews to tell us what they like about Privacy, what Privacy can do better, and more.

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