Terrible customer service. After requesting a refund for my unused hours, one customer service agent (her name is Lara) offered to give me a refund -- but said to write back to her later in the week as they were having "technical difficulties" with their refund system. After writing back, another customer service agent said they couldn't give the refund and apologized for the "misinformation." It's not that I have an issue with their refund policy, it's the fact that they promised a refund, gave me the runaround, and they went back on their word.
