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These people have no respect for their clients. It is unfortunate that I have to leave this review, but it is merited. Mercury is a service not a bank. They partnered with Evolve Trust to provide an "easy banking" service for entrepreneurs and startups... and they are failing at this miserably. One of the most important things for a startup is to have funds available quickly. We've made small to large deposits into the account with Mercury and seven (7) days later, still waiting for the funds, and customer service is unresponsive. We have had to go out of our way to open bank accounts with another bank in order to pay contractors. Not sure how Mercury defines this as a great experience. It is pathetic to say the least. Save yourself the headache. Mercury is a joke.
Mercury makes a diverse array of products that provide startups with the infrastructure and capital to scale their companies. Venture Debt expands on Mercury's capital offerings so startups can expand their runways.
It was good in beginning but very disappointing at the end. Still it's a virtual and not real bank so it lacks of real support and reliability
I used Mercury almost a year it was ok. Then suddenly they closed my account and no explanation nothing. There is number to get them on the phone. This is ridiculous this is unfair. It cost me great losses they are the worst bank never use them.
This is the worst “bank” I’ve dealt with. I used it for client payments and one day with no notice my client told me they’re unable to pay because the account is closed. I log in and nothing from Mercury. Contacted their CS and they said “oh your account went into compliance review and is restricted. We need XYZ documents to verify.” What kind of legitimate business does notify customers when they restrict accounts?! Anyway it’s been days and they are still “reviewing.” They don’t answer my questions and just send some copy paste responses. Please save your time and energy and sign up for another bank!!
My account was closed since December 2020. I still don't know why. Nobody has said anything. Last I heard all African founders were locked out. I just want my money sent to me or back to my clients
Mercury offers incredibly simple, easy-to-use, beautiful banking services.
I wish Mercury were available when I first incorporated my company. We've had to deal with so many time-consuming issues with previous banking partners. Mercury really let's you focus on your key differentiators, not wasting time moving money. Couldn't recommend Mercury more!
