As we spoke with more and more teams trying to build and test complex AI agents, we realized that evaluating multi-turn agentic interactions is still a major challenge across use cases, from customer support to travel.
We are launching Maxim’s agent simulation to help teams save hundreds of hours in testing and optimizing AI agents.
Your customer support agents are the frontline of your business—but how do you ensure they’re truly excelling? Traditional evaluation methods are tedious and struggle to capture real-world complexities. That’s where simulations make the difference—replicating dynamic, multi-turn interactions to uncover gaps, optimize responses, and refine quality at scale.
The most pressing challenges with testing agentic interactions are:
Maxim is an end-to-end AI evaluation and observability platform that helps you test and ship high-quality AI products, 5x faster ⚡️ Its developer stack comprises tools for the full AI lifecycle: experimentation, pre-release testing, and production monitoring.
One of the best platforms out there for LLM Observability and Evaluations. Makes it super convenient to connect all stages of the AI Development/Evaluation lifecycle: pre-release testing/experiments, live observability/evaluations, and feedback/review!
Used Maxim for bench-marking the different prompts and models. This is especially effective when combined with continuous changes in application requirements and backend model versions. The service helps developers as well as product managers to judge the health and efficiency of the AI systems.
What I love: Comprehensive Evaluation: Maxim provides a suite of tools to assess model performance, from accuracy and fairness to bias and robustness. Real-time Monitoring: Keep a close eye on your models in production with real-time alerts and insights. Intuitive Interface: The user-friendly dashboard makes it easy to understand complex metrics and trends. Accelerated Development: Streamline your AI development lifecycle with automated testing and continuous improvement. If you're serious about building reliable and ethical AI, give Maxim a try. It's the perfect copilot for your AI journey. 🚀
