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Martin is quite possibly the worst customer service representative in the history of the entire world. Offered no help at all in the several messages that I petitioned for someone to resolve my problem. And then when it came to getting a refund after I was so dissatisfied with the service, which the marketing material clearly states the company will give you, he said I wasn’t eligible. For some insane reason known to his mind.
I recently received a complimentary one-month subscription to Kickresume Premium, courtesy of a friend who is a quarterly subscriber. This "gift" is advertised as a perk for quarterly and yearly subscribers, granting recipients full access to Kickresume Premium features. However, my experience was marred by unexpected limitations. Despite activating my subscription within two days of receiving the invitation, I exhausted my allocated "AI credits" within five days. Upon contacting Kickresume support, I discovered that the gifted subscription has restricted AI usage, contrary to my initial understanding. Although I have access to other Premium features, the AI usage is severely restricted. This is particularly disappointing, as Kickresume bills itself as an AI-powered service. In reality, many of its key features, such as Career Coach and Job Interview Prep, rely heavily on AI-generated content. The limited AI usage renders these features virtually unusable, making it difficult to fully evaluate the service's effectiveness. I find it misleading that Kickresume does not clearly disclose these limitations, especially considering the prominent role AI plays in their marketing. Regrettably, neither the email notifications nor the website disclose these limitations. While Kickresume support provided me with 50 additional credits as a one-time courtesy, I remain concerned about the service's transparency and value proposition. Given my experience, I believe Kickresume's marketing practices may be misleading. I have expressed my concerns to the company, but their response was dismissive. As a result, I intend to file formal complaints with the Federal Trade Commission (FTC) and the Better Business Bureau (BBB), highlighting the deceptive advertising tactics employed by Kickresume. Prospective customers should be aware of these limitations and carefully evaluate Kickresume's terms and conditions before committing to a subscription.
I love Kickresume . I am in digital marketing and most times have quickly put together a winning CV to share with my clients. I tried using Canva but it was too manual for me . Kick resume makes it seamless and gives me the sense of relief to know I am a button away from a killer CV.
Kickresume is a highly disappointing product. The UI of the app is poor. The workflows are limited and sloppy - it is not hard to lose data without realizing it. The worst though, is the AI "implementation." If you have used any other tool in the space, you'll feel like you've been taken advantage of the moment you attempt to use Kickresume's AI. Look elsewhere before you spend any money here,
