Keepsake Frames

Name: Keepsake Frames
Rating: 4.26 (19 reviews)

The app that makes it easy to frame the photos on your phone

4.3•19 reviews•

20 followers

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Keepsake is the free app that makes it easy to have your photos printed, framed, and delivered to your doorstep. Handmade in the USA. Starting at just $15. Over 10,000 five-star reviews in the App Store.

Do you use Keepsake Frames?

4.3

Based on 19 reviews

Review Keepsake Frames?

Keepsake Frames receives mixed reviews from users. Many customers praise the app for its ease of use, high-quality framing, and quick delivery, with some noting the exceptional craftsmanship and attention to detail. However, there are complaints about customer service, with some users experiencing issues with delivery and dissatisfaction with the company's response to problems. Despite these concerns, the overall sentiment is positive, with many users expressing their intention to use Keepsake Frames again for future projects.

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Summarized with AI

Pros

high quality frames (12)

fast delivery (8)

customer satisfaction (4)

easy to use app (4)

secure packaging (4)

attention to detail (3)

customization options (3)

affordable pricing (2)

Cons

poor customer service (4)

inconsistent quality (3)

Reviews

Helpful

Susan Washington

•1 review

I gave 3 stars because I have ordered from them in the past & everything was fine. However, I just ordered a picture for a friend which she never got even though it said it was delivered. I have emailed Keepsake 3 times & they have yet to respond. How is this good customer service?

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2mo ago

jenerals@aol.com

•1 review

I have purchased 7 frame jobs from Keepsake. I don't think my expectations are unreasonable and the first five frames were acceptable. My last purchase of two framed pictures I was not pleased with, both pictures were darker than they shown on my phone, and I asked for a refund. I was asked to email a picture of the two frames. I did so and was told my opinion was not correct. This she could tell by a pic sent via email?!?! I was then offered a credit if I sent the frames back. Fair enough. I asked for a return postage label. I was then told that's not offered. What I have seen is that the customers approval is not their concern and while you will pay some pretty good money, if you're not happy, they won't stand behind their product. I'll find another company that values their customer's satisfaction. Companies that forego customer satisfaction will slowly be replaced by companies that value their customers.

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9mo ago

Betty Steinmann

•1 review

I wanted to create a memory wall for the four senior dogs we have rescued over the past eleven years because each one so immensely improved the quality of our lives. They say "Saving one dog won't change the world, but it will change the world for that one dog," but it does work both ways. Keepsake Frames made my memory wall come true. Beautifull work, timely delivery, and affordable. Thank You.

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12mo ago