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Keatext helps CX professionals analyze text data from reviews, surveys, and contact center interactions. It unifies feedback channels, pinpoints key drivers of satisfaction, and generates AI-powered recommendations for changes with the most impact on CX.
Keatext’s AI platform mimics human comprehension of text to interpret customers’ written feedback across various channels to highlight recommendations improving the customer experience. The solution enables organizations to audit customer satisfaction, identify new trends, and keep track of the impact of actions or events affecting the clients.
