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Japan Crate

Japan Crate

A bit of Japan, delivered to your door every month!

3.7•12 reviews•

11 followers

A bit of Japan, delivered to your door every month!

3.7•12 reviews•

11 followers

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Our monthly Japanese candy box subscriptions come with the best candy and snacks straight from Tokyo to your door!
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Company Info
japancrate.com
Japan Crate Info
Launched in 2014View 2 launches
Forum
p/japan-crate
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Japan Crate reviews

The community submitted 12 reviews to tell us what they like about Japan Crate, what Japan Crate can do better, and more.

3.7
Based on 12 reviews
Review Japan Crate?

Japan Crate receives mixed reviews. Some users praise the unique Japanese snacks and commend the customer support for handling issues professionally, even during pandemic-related delays. They appreciate the variety and experience of receiving exclusive treats. However, others report significant shipping delays and poor customer service, with some alleging misleading information about package status. While some customers enjoy the subscription and find it worthwhile, others advise caution due to inconsistent delivery and communication issues. Overall, Japan Crate offers a unique product but may face logistical challenges.

Yugioh MatthisKizzie AlvaradoEmilia Larsen
+9
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Pros
unique Japanese snacks (3)
exclusive Japanese products (2)
good customer support (2)
variety of Kitkat flavors (2)
Cons
delayed shipping (6)
misleading customer support (3)
shipping issues with DHL (2)
Founder Reviews
Other Reviews (12)
Review Japan Crate?Be the first to leave a founder review for Japan Crate
Dark Indigo
Dark Indigo
•1 review
First of all, they always, I mean always late 40+ days with crates, that is normal for them. Second, they apparently have a deal with DHL which is probably worst international shipping firm ever, you can easy find they reviews online, everybody hates them. On top of that Japan Crate promote online they service, free box, free shipping and all that stuff which is not. I paid my "free" box 40 bucks, you will not find that kind of information on their site. Stay away.
Report
2yr ago
G'day M8
G'day M8
•1 review
Please read the many bad reviews of this company before buying; DO NOT buy from Japan Crate. After 6 weeks and many, many emails to Japan Crate they continue to provide misleading information about why no package had been delivered. 4 weeks after the parcel was supposedly sent, I wrote to DHL and they confirmed a shipping label was created, but the item had not been received by DHL. When I contacted Japan Crate many, many times, they kept saying the parcel was shipped by DHL and it was in transit. They continued this lie even after I sent them the email from DHL saying the items had not been received by DHL. Then Japan Crate tried to say customs clearance and international transit times were the cause of the delay, which is a blatant lie because DHL never received the parcel so there was no international transit or customs clearance. Use one of the many other companies providing this service, DO NOT WASTE YOUR MONEY with Japan Crate.
Report
3yr ago
Bibiana Žišková
Bibiana Žišková
•1 review
HORRIBLE. Do NOT buy from them. It is not worth the money, it took way too long to arrive- 3 months, nonexistent customer service and they are liars. Oh, and they laccidentally took the money 2x, which I would not know about if I did not have notifications on my phone.
Report
3yr ago
C4
C4
•1 review
Paid them over 2 months ago and still don't have one of the "monthly" boxes I ordered as a gift. Do not purchase this for yourself, or especially a gift as you will be unable to explain to the person with reason what the heck is going on as their customer support is purposefully vague and misleading with answers. At one point they straight up verifiable lied to me numerous times claiming it was stuck in customs despite paper work and tracking showing only a shipping notice has been made. Just one of the worst experiences I've had with a business in many years. I can't suggest you avoid this company enough.
Report
1yr ago
Yugioh Matthis
Yugioh Matthis
•3 reviews
I've been a legit customer of Japan Crate for 2 years now, and it's been the best subscription ever! Sometimes there were delays during April and May, but they always came through eventually. Gotta be patient, you know, pandemic stuff. Shout out to their support team, they're fantastic! I love Japan Crate's unique treats and goodies, and they really care about their customers. Highly recommend! 🇯🇵🍬👍
Report
2yr ago
Kizzie Alvarado
Kizzie Alvarado
•4 reviews
It was a fun experience having Japan crate as a gift for yourself. I actually tested to subscribed and gifted myself with March's Japan crate for my upcoming birthday. Just a little treat for myself for my hard work. I got surprised when the box arrived 1 week earlier at my doorstep. I didn't expect it to arrive that fast as per the email that i received when they ship my crate. It was a very happy birthday gift indeed. It's worth the subscription and definitely recommended. Thank you, Japan Crate. :)
Report
2yr ago
Emilia Larsen
Emilia Larsen
•2 reviews
I want to share my experience with Japan crate, i have been a subscriber for 6 months and started last October 2022 and now knowing that shipping will be delayed due to pandemic. When i didn't get my crate on time, i was upset and send multiple emails to their support. They immediately reply and give me information's the whereabout of my crates. I lost my April crate during this battle but they full refund my order including the shipping. I received the rest of the crates and I'm still renewing my subscription to them. I love how professional they handle all my complaints. Great work and great customer support.
Report
2yr ago
Yayo Blaird
Yayo Blaird
•1 review
Who will not love the range of exclusive Japanese products Japan Crate provides? Due to covid, travelling is impossible, so they give you a taste of Japan that you've missed before you have to return to the covid reality. The chips are very tasty, not ordinary chips that you can buy from your local grocery. Candies aren't bad which consists of very small and per piece, well of course just to taste and so worth it. Not so bad really. The most amazing part was the variety of very unique bag of Kitkat flavors in every box and were just insanely satisfying. To where I can only see these in the web before but now I can taste it already. So much goodies in small box. You don't count the price of each item but instead the experience you will have everytime you open a Japan Crate box. Totally worth the experience.
Report
2yr ago
Angel Salnar
Angel Salnar
•1 review
You guys are amazing. I received my crate today and i fall in love when i opened it.The crate has an amazing variety of Kitkat Flavors. Nuts and Berries Ruby is one of my favorites. Overall, I enjoyed each of the goodies in the box. I just wanted to say that absolutely love it and just wanted to say Thank you.
Report
2yr ago
Briana Gray
Briana Gray
•1 review
Japanese culture has always been something that I've been interested in. I'm really happy that I can get Japanese snacks through Japan Crate. The price is fair and the shipping is free. I've never had any problems with the service and the snacks have always arrived in excellent condition. It's the best way to experience Japanese food from afar. I also really liked the weekly issue bundled giveaway. I hope to be able to get more soon. I thoroughly enjoy this product as it provides an optimal way to experience Japan's food from afar. Highly recommend!
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2yr ago