Japan Crate

Name: Japan Crate
Rating: 3.67 (12 reviews)

A bit of Japan, delivered to your door every month!

3.7•12 reviews•

11 followers

A bit of Japan, delivered to your door every month!

3.7•12 reviews•

11 followers

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Our monthly Japanese candy box subscriptions come with the best candy and snacks straight from Tokyo to your door!

3.7

Based on 12 reviews

Review Japan Crate?

Japan Crate receives mixed reviews. Some users praise the unique Japanese snacks and commend the customer support for handling issues professionally, even during pandemic-related delays. They appreciate the variety and experience of receiving exclusive treats. However, others report significant shipping delays and poor customer service, with some alleging misleading information about package status. While some customers enjoy the subscription and find it worthwhile, others advise caution due to inconsistent delivery and communication issues. Overall, Japan Crate offers a unique product but may face logistical challenges.

Summarized with AI

Pros

unique Japanese snacks (3)

exclusive Japanese products (2)

good customer support (2)

variety of Kitkat flavors (2)

Cons

delayed shipping (6)

misleading customer support (3)

shipping issues with DHL (2)

Pros

Cons

Reviews

Helpful

Dark Indigo

•1 review

First of all, they always, I mean always late 40+ days with crates, that is normal for them. Second, they apparently have a deal with DHL which is probably worst international shipping firm ever, you can easy find they reviews online, everybody hates them. On top of that Japan Crate promote online they service, free box, free shipping and all that stuff which is not. I paid my "free" box 40 bucks, you will not find that kind of information on their site. Stay away.

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2yr ago

G'day M8

•1 review

Please read the many bad reviews of this company before buying; DO NOT buy from Japan Crate. After 6 weeks and many, many emails to Japan Crate they continue to provide misleading information about why no package had been delivered. 4 weeks after the parcel was supposedly sent, I wrote to DHL and they confirmed a shipping label was created, but the item had not been received by DHL. When I contacted Japan Crate many, many times, they kept saying the parcel was shipped by DHL and it was in transit. They continued this lie even after I sent them the email from DHL saying the items had not been received by DHL. Then Japan Crate tried to say customs clearance and international transit times were the cause of the delay, which is a blatant lie because DHL never received the parcel so there was no international transit or customs clearance. Use one of the many other companies providing this service, DO NOT WASTE YOUR MONEY with Japan Crate.

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3yr ago

Bibiana Žišková

•1 review

HORRIBLE. Do NOT buy from them. It is not worth the money, it took way too long to arrive- 3 months, nonexistent customer service and they are liars. Oh, and they laccidentally took the money 2x, which I would not know about if I did not have notifications on my phone.

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3yr ago