Subscribe
Sign in
Please read the many bad reviews of this company before buying; DO NOT buy from Japan Crate. After 6 weeks and many, many emails to Japan Crate they continue to provide misleading information about why no package had been delivered. 4 weeks after the parcel was supposedly sent, I wrote to DHL and they confirmed a shipping label was created, but the item had not been received by DHL. When I contacted Japan Crate many, many times, they kept saying the parcel was shipped by DHL and it was in transit. They continued this lie even after I sent them the email from DHL saying the items had not been received by DHL. Then Japan Crate tried to say customs clearance and international transit times were the cause of the delay, which is a blatant lie because DHL never received the parcel so there was no international transit or customs clearance. Use one of the many other companies providing this service, DO NOT WASTE YOUR MONEY with Japan Crate.
HORRIBLE. Do NOT buy from them. It is not worth the money, it took way too long to arrive- 3 months, nonexistent customer service and they are liars. Oh, and they laccidentally took the money 2x, which I would not know about if I did not have notifications on my phone.
First of all, they always, I mean always late 40+ days with crates, that is normal for them. Second, they apparently have a deal with DHL which is probably worst international shipping firm ever, you can easy find they reviews online, everybody hates them. On top of that Japan Crate promote online they service, free box, free shipping and all that stuff which is not. I paid my "free" box 40 bucks, you will not find that kind of information on their site. Stay away.
Paid them over 2 months ago and still don't have one of the "monthly" boxes I ordered as a gift. Do not purchase this for yourself, or especially a gift as you will be unable to explain to the person with reason what the heck is going on as their customer support is purposefully vague and misleading with answers. At one point they straight up verifiable lied to me numerous times claiming it was stuck in customs despite paper work and tracking showing only a shipping notice has been made. Just one of the worst experiences I've had with a business in many years. I can't suggest you avoid this company enough.
I've been a legit customer of Japan Crate for 2 years now, and it's been the best subscription ever! Sometimes there were delays during April and May, but they always came through eventually. Gotta be patient, you know, pandemic stuff. Shout out to their support team, they're fantastic! I love Japan Crate's unique treats and goodies, and they really care about their customers. Highly recommend! 🇯🇵🍬👍
