Name: Inline Help
Rating: 5.0 (1 reviews)

Connect your knowledge base to Inline Help for an in-app assistant that generates support on the fly. Enjoy real-time explanations, interactive tooltips, a chatbot, streamlined ticket responses, and a comprehensive search function, all in one widget.

Hello Product Hunt ⊂(｡◕‿◕｡)つ, We have been a bootstrapped and profitable indie company for the last ten years, and we are excited to show you our latest product, Inline Help. ❌ We believe that chatbots are not IT for customer support and that AI has better uses. Chatbots are helpful to some extent, but when you ask around, how do customers view them? Many people plugged chatbots in but forgot to measure users' experience; instead, they measured how many tickets were left to be handled by humans. Inline Help is built around unobtrusive and proactive customer support features that are easy to manage from a single source (knowledge base), and it takes about 5 minutes to implement. ✅ The feature we are proud of is "Explain This", which allows the user to pick any part of your product and get it explained. The explanation is generated on the fly from your knowledge base; you do not need to have the content prepared; we will figure out the user's context and find the most fitting parts of the text we can then use to generate the content. It reduces the number of chatbot interactions! ✅ Together with Tooltips that you set once, e.g. on all headings in your app, you don't need to create content. Just mention the feature in your knowledge base. This way, you do not need to add content where users might not require it. 👀 You will know which parts of the application confuse users from both features so you can improve your product. ✅ We also have a chatbot, of course, which is great and works to close the loop when someone gets an explanation; they can then seamlessly talk to a chatbot to clarify more in that context. We are planning more innovative, proactive, yet unobtrusive features for in-app support to ensure users get help where and when they need it most. 😺 Sign up for Inline Help today and receive a 50% discount on your first three months. We are committed to ensuring you get as much value from our service as our existing customers. Thank you for your support and feedback! ❤️

@sotak congrats on the launch! Love the unique take on how chat bots should be used to actually be helpful 🔥

@sotak All the best Marek, awwwwsome product. I loved the face you created 😍

@fscholz Thank you Felix! There are some interesting stats behind this. Forrester's survey in early 2023 found that chatbot experiences got an average rating of 6.4/10. 50% of consumers said they often feel frustrated with their interactions with chatbots, and nearly 40% of these interactions were told to be negative. Did it change with more AI around one year later? Is it worse? Or better? I think it is worse actually, as the AI chatbots made it into voice, which I think got even worse reputation.

@sotak Looks cool... congratulations on your Launch and UpVoted 🙌

@sotak congrats and good luck

This works like MAGIC 🪄 Super clever idea to have contextual help. I appreciate that more than the chat, although that works pretty well once you narrow down on the question. Definitely takes a lot of pressure off of support and is worth its weight in good. Fantastic work! 👏

@dan_mindru Thank you Dan! Takes a lot of pressure from the chatbot too, which is more than desirable. 😅

good luck with the launch! I've been following Marek on Twitter, and seeing him building inline help has been amazing. The product has a lot of potential and provides something completely different to other support products.

@solerbor I appreciate it, Borja! It is a new user experience, and from our observation thus far, it looks like users like it. No wonder, though, most users prefer to use self-help if it is well designed rather than reaching out to the human. :)

This is great . Thank you

Inline Help

The AI-first customer self-service

Inline Help

The AI-first customer self-service

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