Explore and book the top attractions, sightseeing tours, events and things to do in your city. Get exclusive discounts and priority access with Headout.
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Explore and book the top attractions, sightseeing tours, events and things to do in your city. Get exclusive discounts and priority access with Headout.
Headout's service was disappointing. Tickets were delayed, and customer support was unresponsive. The app frequently crashed, making it difficult to manage bookings. Prices were not transparent, with hidden fees added at checkout. Overall, a frustrating experience that left me regretting my decision to use their platform.
Terrible Experience with Headout – Avoid at All Costs! We booked a once-in-a-lifetime visit to the Louvre through Headout, and they completely ruined our experience. They sent us the wrong tickets, causing us to miss our visit. When we tried to resolve the issue while in Paris, we were forced to call their support team in New York, which left us with a €50 phone bill—all because of their mistake. Despite explaining the situation multiple times to different agents, including Rachel and Monica, Headout refused to refund the phone charges. All we asked for was reimbursement for the costs we incurred trying to fix their error, and instead, we got the runaround and excuses. It's shocking that a company like Headout would treat its customers this way—no accountability, no proper resolution, and endless frustration. If you value your time and money, stay far away from Headout.
This is a SCAM. We booked a tour through Headout, but the tour never happened. Several of us were waiting for the guide, who never showed up. We contacted the operating company, and they informed us that no tour was scheduled for that day and that they had never confirmed our booking with Headout. Headout failed to inform us of this, leaving us waiting for a long time. We spent a significant amount of time trying to contact Headout. After at least 10 calls to Headout, I finally reached someone. While the person I spoke with was kind and acknowledged that the issue was caused by Headout. They promised me a full refund and compensation within 48 hours. However, this never happened.... It is one month later I am still waiting for my refound. I had to call them again, and they said they never heard of the story. They are a SCAM and stol me 200 USD
As with a lot of these companies, Headout use local businesses to provide these tours. Booked a full tour around the Vatican museums with priority access to St Paul's (98 Euro) We arrived at 0900 as instructed, was told we were very early, given a sticker and asked to wait outside for half an hour. At 0930, other tour groups left, we stayed on the pavement. At 1000, one of the operators thought it'd be a good idea to come out and shuffle our group around the corner towards the Vatican. At 1015, one of the girls from the desk tried to scan our tickets through, was refused, panicked, phoned her office. At 1030, one of her colleagues informed us that our tour guide was ill, there was no replacement and either we could come back later or they could get us entry, but no tour and no priority access to St Paul's. As you'd imagine, there were some people in the group who had travelled halfway around the globe to see the Vatican and see St Paul's so were quite rightly devastated by what was happening. The excuse of the tour guide being sick was nonsense as we all witnessed the woman try and fail to scan all of our tickets through, they simply hadn't booked it correctly. Even if the sick tour guide was a legitimate reason, what type of company wouldn't have other guides on call in case of illness? Headout immediately jumped in by saying "well, it's not really our fault, sorry" and then offered a partial refund of 50 Euro. Bare in mind, the bog standard entry we ended up receiving was worth 17 Euro. It took a month of complaining to finally get a partial refund, Headout's customer service is one of the worst I've ever encountered. I can't imagine how stressful the whole experience must be for some people. Bottom line, if you're going to Italy, don't use Headout, you'd be better off queueing with everyone else and listening to an audio guide.
Do not use Headout - an incompetent company with terrible customer service My family and I used Headout to book a bus tour to Mount Fiji from Tokyo to round-out a wonderful vacation in Japan. Headout ruined it. They sent instructions by email for where to meet the bus. They asked us to arrive 15 minutes early for an 8am departure. They provided a textual address for “The Marunouchi South Police Entrance, Tokyo Station”. They provided a photo with detailed labels of the police station entrance adjacent to the meeting point of where we should wait. (I still have the picture if anyone doubts my account and would like to see it). They urged me to download the Headout app, which I did. It contained exactly the same instructions, including the same photo. Not knowing Tokyo station, we arrived an hour early. We found the exact location the photo was shot from. Buses were arriving and leaving, so naturally we thought it must be correct. As the time approached 8am, we got more and more nervous. At 8:02am, the driver called me on WhatsApp (they never told me they would be contacting me on WhatsApp). He said he was there waiting and about to leave. We were very confused because when we looked around, we could not see him or his bus. I then saw that the driver had sent me a completely different photo that I later realized was from the other side of the station.. By the time we understood the mistake in the directions, we needed to cross to the other side of Tokyo station, a five minute walk even at a brisk pace. My wife is senior and could not run fast enough for us to make it to the other side of Tokyo station in time. Alas, the driver left without us. I emailed Headcount later that day and received a response from Arun Pratap Singh. They did nothing to make it right. They took the partner company’s side, without taking any ownership for the misinformation. They then had the disrespect to offer me a 25% discount towards another Headout trip. They clearly cannot be trusted, I will never use this company again. Holiday makers in an unfamiliar environment need very clear, concise and correct instructions when planning day trips. Headcount is not sensitive to this fact. Do not use this company. They are incompetent and unaccountable for their mistakes.
I would like to report a scam involving a third-party ticket vendor called Headout, which I experienced in Krakow. We initially booked tickets for Wielizca Salt mines through what we thought was an official site but were instead routed to Headout. They charged us 165 euros for a joint ticket, transfer included. However the driver never showed up. When we went to the Salt mine by ourselves we were informed that the QR code we had on the app was not legitimate. The tickets were not valid. I highly recommend against using Headout. They operate as a legitimate service but are essentially scamming customers. Hopefully there will be an investigation of this scam company pretending to be real.
Booked two tours in Italy, both had major issues.
Overbooked a tour, then rescheduled it twice without communicating the change to me.
Used vendors who provided terrible experiences then refused to be provide compensation, stating that its hands are tied by policies that it created.
Customer service promised to call me back and email me back, none of which ever happened.
Other people whose flights were delayed were not allowed to reschedule tours they had paid for, despite there being documented availability on other tours at similar times.
Actual performance is a far cry from its vision of 'making travel fun'.
Punishes people for circumstances beyond their control and will lose any following rapidly based on the reviews I have seen. More detractors than promoters on social media is a concern.
