Explore and book the top attractions, sightseeing tours, events and things to do in your city. Get exclusive discounts and priority access with Headout.
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Explore and book the top attractions, sightseeing tours, events and things to do in your city. Get exclusive discounts and priority access with Headout.
Launched on December 2nd, 2020
Headout's service was disappointing. Tickets were delayed, and customer support was unresponsive. The app frequently crashed, making it difficult to manage bookings. Prices were not transparent, with hidden fees added at checkout. Overall, a frustrating experience that left me regretting my decision to use their platform.
Terrible Experience with Headout – Avoid at All Costs! We booked a once-in-a-lifetime visit to the Louvre through Headout, and they completely ruined our experience. They sent us the wrong tickets, causing us to miss our visit. When we tried to resolve the issue while in Paris, we were forced to call their support team in New York, which left us with a €50 phone bill—all because of their mistake. Despite explaining the situation multiple times to different agents, including Rachel and Monica, Headout refused to refund the phone charges. All we asked for was reimbursement for the costs we incurred trying to fix their error, and instead, we got the runaround and excuses. It's shocking that a company like Headout would treat its customers this way—no accountability, no proper resolution, and endless frustration. If you value your time and money, stay far away from Headout.
This is a SCAM. We booked a tour through Headout, but the tour never happened. Several of us were waiting for the guide, who never showed up. We contacted the operating company, and they informed us that no tour was scheduled for that day and that they had never confirmed our booking with Headout. Headout failed to inform us of this, leaving us waiting for a long time. We spent a significant amount of time trying to contact Headout. After at least 10 calls to Headout, I finally reached someone. While the person I spoke with was kind and acknowledged that the issue was caused by Headout. They promised me a full refund and compensation within 48 hours. However, this never happened.... It is one month later I am still waiting for my refound. I had to call them again, and they said they never heard of the story. They are a SCAM and stol me 200 USD