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Great tool, love using it at LicenceOne. Facilitates customer relationship so much!
Customer support is the bane of the b2b space and I have high hopes for full view to make matters easier.
I love to see tools like this in Customer Success. The amount of time it takes to get valuable information that allows you to decide if the client needs further training or if they have a valid bug or feature request that needs to be submitted could be cut in half (if not more).
I am in love with the idea of bridging the gap between customer support and users. Your comprehensive toolset looks like a game changer for real-time support and product development. Wishing you, Dorin, and the entire Fullview team immense success on this innovative journey! 🚀
Congrats on the launch @danielbakh, Dorin & team! You've built an awesome product that truly has the potential to revolutionise the way customer support teams operate.
This is a problem worth solving - imagine you do not have to spend frustrating back and forth with customers on steps to duplicate the problem - you can simply tell the customer I am pulling your log files when you ran into the issue and share those steps and files with your engineering team. Now that is the customer experience all products should aim to provide. Well done.
Congrats on the launch!! Saw that a bunch of new things went live since I checked the product last (which wasn't too long ago) that's awesome! Looking forward to seeing how the product evolves ✌️
Cobrowsing & session replays for faster customer support sounds really interesting. All the best I'm so glad you've developed a cool video. Kudos to your efforts. P.S. Please let me know if you need any help in creating an Awesome Custom Animated Explainer video.
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