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I love this tool and I think I’ll use it to help process orders, especially because it works with Stripe.
Technical support services for the product are excellent and someone seems to always be available.
I can see how having a chatbot will motivate technical support staff to provide a better service that the bot cannot provide, and also to move up the career ladder. I think operators are well aware of the requests and needs of customers and they can think through the logic of communication of the bot and improve its capabilities. Tweaking and improving a bot is much more interesting than answering the same questions 8 hours a day!
In our personnel department, HR reps are often asked routine questions, like how to apply for leave. We decided to implement Form.One, and now our employees use it to fill out all HR forms.
Thanks for creating such a great product! I love that with robots, clients no longer need to wait until an operator becomes free in order to get an answer to their questions. No more dealing with call centers or rude clients!
