Extremely Disappointed - Overpriced Services and Non-Existent Support
Last year, we purchased a package for three companies from Firstbase to test their U.S. company formation services, considering reselling this service to our clients. We chose the smaller package at a good discount to evaluate its effectiveness.
However, this year, during the renewal and submission of tax documents, we were suddenly required to book an outrageously overpriced bookkeeping and advisory service. This was not part of our original agreement and makes no sense.
Promised services for tax filing were drastically reduced without any prior notification. Securing appointments through their ticket system can take up to 14 days, and the support provided is generic and unhelpful.
We are still waiting for a response from an Executive Service representative named Alec, who has been unresponsive for weeks. We've been waiting for almost two months for an acceptable resolution.
Additionally, the back office was not customized as promised during onboarding. We manage multiple clients and cannot share our access due to privacy concerns. Despite many promises, nothing was delivered.
Communication is extremely poor and unsatisfactory. There are definitely better providers available. It’s a shame, as it sounded promising, but we cannot in good conscience recommend this service to our clients based on our experience.
Prospective customers, beware. Our experience with Firstbase has been extremely disappointing and frustrating. We cannot recommend their services given the numerous issues and lack of support we've encountered.
