I can honestly say I don't think I've ever experienced worse customer support from an SAAS company.
To add to that, they have incorrectly mapped data from the Google Maps API, which auto-populates addresses for purchasers - this results in a county being shown as the city name, which could mean some people not getting their shipments.
I mentioned this to Dukaan, and after several weeks they came back with the answer that their app is fine and Google is sending the wrong data for "locality".
That made me do a deep dive into the Maps API, where I quickly realized that "locality" was sending the correct information - but Dukaan was pulling information from "administrative_area_level_2" instead of "locality".
I sent this information to Dukaan and they said they would look into it. Two weeks later, without any update, I checked in - only to be told that Google is sending the wrong data... AFTER I had proven to them that they were using the wrong mapping. They still refuse to admit they made a mistake or correct the bug.
I've just received word from the CTO that they are going to look into it, if they resolve it I will update this review.
The speed at which I was able to launch my online store is insane. I literally thought that one must learn be technically strong or learn coding but starting an ecommerce website with dukaan was incredibly simple.
As I'm not a tech-savvy guy I found it hard to launch a website of my own but with dukaan now I can easily launch and run my business online.
Easy to use ,Budget friendly and Super friendly support
With the help of Dukaan my store business went to 200% growth as a small retail store it means a lot , I strongly recommend other to use Dukan
Best Ecommerce platform till now with my experience
I found Dukaan to be an excellent ecommerce platform that is very user-friendly and easy to use. Besides having everything you need to run a successful online store, the platform's support is outstanding. The overall experience with Dukaan is excellent, and I recommend it highly to anyone looking for a reliable, easy-to-use ecommerce platform.
I've been building storefronts for different brands across all the platforms available. I must say Dukaan gave me the best overall experience in terms of getting a store up and running all the way to managing multiple stores on a day-to-day basis. I initially went with the trial version, but after being super satisfied with the capabilities of the product, I straight up committed myself to a Platinum tier subscription. 10/10 would recommend to anyone looking to start an online eCommerce business.
I'm a small business owner and I've tried many ecommerce platforms but Dukaan has been the best ecommerce platform so far. It's one of the most simple and easy to use and has all essential features required for my business.
There were times where I faced minor bugs but their customer support were quick enough to resolve so kudos to their excellent customer support team.
I'd have love to give 5 stars but the only reason I'm giving 4 stars is the low number of themes. I had discussed about this with Dukaan and they've promised that they'll be soon releasing many new themes.
Dukaan has done a great job in being mobile first and enhanced load speed while maintaining core functionalities. It's just fast and feels like nothing less than a magic. Right from admin page to product listing to store checkout, speed is well noticeable which results in faster checkouts and time saved (more revenue). Been using Shopify for last 3 years and even today morning Shopify admin page took a while to load! I guess Dukaan's tech is far ahead than Shopify's (started in 2006) 16 year old tech!
