I can honestly say I don't think I've ever experienced worse customer support from an SAAS company.
To add to that, they have incorrectly mapped data from the Google Maps API, which auto-populates addresses for purchasers - this results in a county being shown as the city name, which could mean some people not getting their shipments.
I mentioned this to Dukaan, and after several weeks they came back with the answer that their app is fine and Google is sending the wrong data for "locality".
That made me do a deep dive into the Maps API, where I quickly realized that "locality" was sending the correct information - but Dukaan was pulling information from "administrative_area_level_2" instead of "locality".
I sent this information to Dukaan and they said they would look into it. Two weeks later, without any update, I checked in - only to be told that Google is sending the wrong data... AFTER I had proven to them that they were using the wrong mapping. They still refuse to admit they made a mistake or correct the bug.
I've just received word from the CTO that they are going to look into it, if they resolve it I will update this review.
