Dukaan

E-commerce platform for growing businesses

4.1•36 reviews•

53 followers

E-commerce platform for growing businesses

4.1•36 reviews•

53 followers

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Dukaan is a DIY platform which enables merchants with zero programming skills to set up their e-commerce store. 1. Better conversion rates 2. Faster site load times 3. Mobile first

4.1

Based on 36 reviews

Review Dukaan?

Dukaan is praised for its user-friendly interface and affordability, making it a strong alternative to Shopify. Users appreciate its fast load times and mobile-first approach, which enhance conversion rates. However, customer support is a significant concern, with many users reporting unresponsive service and unresolved issues. While some users commend the platform's simplicity and effectiveness, others criticize the high service fees and lack of support. Overall, Dukaan is seen as a promising platform for small businesses, but improvements in customer service and theme customization are needed.

+33

Summarized with AI

Pros

easy to use (12)

cost effective (8)

fast deployment (5)

fast performance (4)

customizable design options (3)

product and order management (3)

customer management (2)

Cons

poor customer support (7)

billing issues (2)

limited theme customization (2)

Pros

Cons

Reviews

Helpful

Sandra Styles

•1 review

I'm a small business owner and I've tried many ecommerce platforms but Dukaan has been the best ecommerce platform so far. It's one of the most simple and easy to use and has all essential features required for my business. There were times where I faced minor bugs but their customer support were quick enough to resolve so kudos to their excellent customer support team. I'd have love to give 5 stars but the only reason I'm giving 4 stars is the low number of themes. I had discussed about this with Dukaan and they've promised that they'll be soon releasing many new themes.

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3yr ago

James Cross

•3 reviews

I can honestly say I don't think I've ever experienced worse customer support from an SAAS company. To add to that, they have incorrectly mapped data from the Google Maps API, which auto-populates addresses for purchasers - this results in a county being shown as the city name, which could mean some people not getting their shipments. I mentioned this to Dukaan, and after several weeks they came back with the answer that their app is fine and Google is sending the wrong data for "locality". That made me do a deep dive into the Maps API, where I quickly realized that "locality" was sending the correct information - but Dukaan was pulling information from "administrative_area_level_2" instead of "locality". I sent this information to Dukaan and they said they would look into it. Two weeks later, without any update, I checked in - only to be told that Google is sending the wrong data... AFTER I had proven to them that they were using the wrong mapping. They still refuse to admit they made a mistake or correct the bug. I've just received word from the CTO that they are going to look into it, if they resolve it I will update this review.

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3yr ago