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I used it more than 2 months in and I do not recommend it. Why?
- its slow. Tested via gtmetrix, here is 30-40% more make Ur site more slow
- default setting for free plan. Here is no tell in description what on your website EVERYtime will be open dialog window for new visitors. And its not possible to disable it for free plan. Do you know how an open chat window infuriates visitors on the first visit? About 20% of the traffic you lose is simply due to this setting. And drift turned ON and default to all free customers.
- support at free plan. First answer got immediately, next - 2 days, last - here is left 4 days and not answer.
Great tool that has helped us increase our leads by 3x and reduce support requests handled by the sales team.
Drift is a great complex platform to support your sales, especially interesting for more demanding customers.
I've used Drift for almost 3 months now and it has helped me deal with user questions much more efficiently!
