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I really like it! This is definitely a big problem, Slack channels are getting out of hand and is just chaotic at this time, and the opposite of productivity.
Congratulations on the launch Clearfeed team! The problem you guys are solving is one I relate to a lot and your approach to solving it is one that's smart and convenient. That's exactly the kind of product that users love. Best of luck and onwards and upwards from here 🚀
Also, a BIG shout out to the Product Announcement feature...we are now able to broadcast key updates across all customer slack channels...we used to manually paste this in each channel earlier and at times used to miss sharing with 1-2 slack channels, this saves us tons of time and takes human error out of the equation.
We are a happy customer of Clearfeed. The world of support is clearly moving towards real-time! Clearfeed helps us organize these conversations and stay on top of them. Congratulations on the Launch.
I use ClearFeed every day and pay for it. It would be impossible for us to support our customers in realtime without this tool. Highly recommend this if you have customers on your company slack.
I have been an early user of Clearfeed and I love that I am able to manage Customer Support requests across multiple Slack Channels in one triage channel...the timely reminders for SLA breaches helps us be on top of support requests...Clearfeed has been a gamechanger!
Congrats on the launch. At Factors.AI , we provide support to customers on slack and have 50+ channels running currently. Its nearly impossible to stay on top of all the threads and measure metrics such as SLAs, outstanding issues and so on. Definitely, a problem that resonates and the product looks sleek
We use Clearfeed at Teleport's 100+ slack channels in our community workspace. It's a must have for any company supporting customers in Slack. We replaced our home-grown support bot in days with Clearfeed and never looked back. Now our customers don't need to mention any bots and can be sure that Clearfeed will detect their request and always follow up. We also love Clearfeed's Zendesk integration and triage functionality.
Making Slack actionable is a hard problem for companies. Super excited to have been following the updates from the ClearFeed team. The ability to stay on top of threads, be aware of customer problems as well as keeping tabs on SLAs etc combined w/ the broadcast feature is super interesting. Kudos to @joydeep_sensarma & team
