Aftercare

Maker

📌

Hey Product Hunters! @justinmay, @anandnanduri, and I are excited to launch Aftercare, a conversational survey platform that gathers deep insights with AI follow-up questions. Aftercare combines the scale of surveys with the nuance of a skilled interviewer. We’re elementary school buddies who have known each other for 18 years and began building survey tech after going through the YC W24 batch. To celebrate Aftercare's Product Hunt launch, anyone who signs up for Aftercare today will get a free month of our Pro plan, which includes an AI chat feature and more responses. We'll be personally upgrading your accounts, so feel free to sign up for the free plan to poke around first, and look out for an upgrade email from Anand later in the day! 🔍 Intelligent Follow-up Questions The platform can automatically ask intelligent follow-ups to dig deeper into survey responses, uncovering insights you would not get with traditional survey tools. For example, if a respondent answers "bad" to a product experience question, Aftercare can automatically ask, "What specific parts of the product contributed to this experience?" This way, you can get to the “why” behind answers, and uncover deeper insights about your users. 🔮 Insights, Not Just Data We've transformed survey responses from overwhelming text walls to clear summaries and actionable insights. Open-ended responses are automatically categorized, saving time analyzing data, and letting you spend it taking action on the insights. We’ve helped SaaS companies gather product feedback from their users, newsletter creators hunting for story ideas, eCommerce teams gathering data to influence marketing campaigns, and event organizers getting feedback from their attendees and are super excited to see what you’ll build! Aftercare turns survey feedback into actionable insights that drive real business outcomes. Give it a spin, and let us know what you think! Excited to hear your feedback and answer any questions. 🌟 Aidan, Justin and Anand

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6mo ago

Sohil Kshirsagar

Tusk (YC W24)

@justinmay @anandnanduri @aidanlee Congrats on the launch guys!

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6mo ago

Helen Xiong

Animate AI

@justinmay @anandnanduri @aidanlee Congrats on the launch, Aftercare team! 🎉 The feature where you automate follow-ups without losing that human touch is such a game-changer! 👏 I'm curious, though—how does the platform handle more complex queries or conversations that need to be escalated to a human rep? Would love to hear more about that! Keep up the awesome work! 😊

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6mo ago

Aidan Lee

Aftercare

Maker

@justinmay @anandnanduri @chen_artisk Hey Chen! Thanks for the well wishes 🥳 We don't have a way to set a tone or language yet, but we do have 2 types of AI follow-ups -- 1) contextual follow-ups and 2) specific follow-ups. For contextual follow-ups, you can specify any context about why you're asking the topic question + areas you want to dig in. This will guide Aftercare to generate follow-up questions up to a limit that you can set. For specific follow-ups, you can specify a question you want to ask, and when you want it to be asked. This is useful if you can anticipate respondent's answers.

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6mo ago

Tony Tong

Muku.ai

@justinmay @anandnanduri @aidanlee I love how Aftercare turns simple survey responses into deeper insights with AI-driven follow-ups. It feels like a more thoughtful approach to gathering feedback. Excited to try it out and see how it can streamline data analysis!

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6mo ago

Aidan Lee

Aftercare

Maker

@justinmay @anandnanduri @helen9 Hey Helen, thanks for the well wishes and thoughtful comment! There's no direct feature to escalate conversations, but we do have a contact information block which users can include if they want the respondent's contact details to reach out and clarify after the survey has been completed.

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6mo ago

Anton Osipov

TRDATA

💡 Bright idea

@aidanlee Congratulations on launching Aftercare! The concept is fantastic, it’s creating an entirely new type of research, and I’ve already started using it. The potential here is immense! After quick product exploring, I’ve put together a few suggestions that might help enhance the experience: 1. Clarity on AI Followups It’s a bit hard to predict how AI followups will behave, which can make the experience less intuitive: - The segmented control for switching between editor AI modes feels like selecting a specific regime. Placing "AI Followups" directly under the "Open Ended Editor" could make the connection clearer. It might seem a bit visually crowded, but with the right design, it can still look clean. - The AI indication in the block diagram is subtle and not immediately clear. Showing follow-up questions as a separate block in the diagram would make it much easier to understand. 2. Improving Question Formulation Writing great questions is an art, and there’s room for the system to assist more here: - Questions could often be much shorter. If context is essential, splitting it into a short main question and a subsidiary explanatory block could keep things concise but clear. - The current questions are very straightforward, they mirror what the user initially wrote during survey creation. Reformulating them to prompt deeper, more reflective answers could improve the quality of the responses right from the start. 3. Interface Usability There are a few small interface issues that could be addressed to make things smoother: - Always show block names, because it’s tough to set up conditions without them. - An undo button for the block view would be quite helpful. - The progress bar finishes faster than the survey itself, which can be confusing for respondents. - Errors during survey creation don’t block preview functionality, but a preview attempt triggers another error. - The “Multiple Choice” question type is misleading and should be renamed “Single Choice” to avoid confusion. Despite all the comments, I’m truly impressed with what you’ve built so far and excited to see how Aftercare evolves. Great work, and best of luck!

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6mo ago

Aidan Lee

Aftercare

Maker

@anton_osipov Wow, this is incredible feedback, and thank you so much for taking the time to use it and write up these improvements! Some of these changes can be implemented fairly quickly (especially for AI follow-up clarity and usability) and should have significant impact to the user experience. We'll get to work on these. Would love to keep you updated on your suggested changes and will be in touch!!

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6mo ago

Anton Osipov

TRDATA

@aidanlee That's awesome! I'm glad to help, after all, I plan to use the service.

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6mo ago

Ashit Vora

IntroJoy

Congrtulations @aidanlee @anandnanduri @anandnanduri @garrytan. How do you handle vague or unclear answers for the follow-up question?

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6mo ago

Aidan Lee

Aftercare

Maker

@anandnanduri @garrytan @ashitvora Thank you Ashit! If the answer to the follow-up is not relevant or the question is not answered completely, we can trigger another follow-up to clarify further. There will be some cases where some answers are very low-quality or spam, and they'll be categorized or "uninterpretable".

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6mo ago

Aftercare

AI-powered survey for in-depth user feedback