Kore.ai is a market leading conversational AI partner for Global 2000 companies. Kore.ai specializes in AI-rich conversational solutions designed specifically for enterprises that aim to make digital customer interactions faster and more human.
Easy to use for building out virtual assistants with no code or at least, very little code (some syntax for customization or variables). Already has many prebuilt connectors for deploying through web, mobile, facebook, slack, teams, etc. and some back end systems too.
Kore.ai empowers businesses to improve customer engagement, streamline operations, and enhance user experiences through conversational AI technology. This platform is flexible, scalable, and adaptable to various business needs, making it a valuable tool for companies looking to leverage AI in their digital transformation strategies.
Kore.ai's platform is user-friendly and low-code..I like the way they build their GenAI framework with pre-built and custom integrations available to any 3rd party LLM providers. I give them a 5 out of 5.
One of the best conversational AI platform on the market which simplifies building scalable bots and provides flexible support to meet enterprise needs.
Kore.ai is a leading provider of conversational AI solutions, known for its advanced Agent AI products that significantly enhance contact center operations. These products are designed to help agents reduce Average Handling Time (AHT), assist in After Call Work (ACW), streamline the onboarding process, and improve Customer Satisfaction (CSAT) scores. Few of the cool features that helped in my businesses are:
• Real-Time Assistance and Guidance
• Automated After Call Work (ACW)
• Reduced Onboarding Time
• Providing analytic on Agent usage
• ROI analyser
By reducing AHT and ACW, accelerating onboarding, and enabling proactive engagement, these solutions not only boost operational efficiency but also deliver superior customer experiences. The continuous feedback loop ensures that the solutions evolve and remain effective, making Kore.ai a valuable partner for any organization looking to transform their contact center operations.
