@_jacksmith You named it. We focus on structure and detailed questions in our reports. It's also possible to set up complex reporting structures.
The guys at iDoneThis are doing a great job (I love their reply function) and I used it for a while, but sometimes I thought there should be more specific questions/answers and reports.
Love the variable frequency, I'm curious if you could continue to lower the barrier to engagement by simply making people able to reply by email via having to click through.
@nabeel Good point! We integrated form fields in the emails, so team members can just enter the form and submit it directly from the email (unfortunately this function is not working on every system and in this case a click through is required).
A reply-function is hard to realize, because you need to extract the answers from the email. Every team can have different questions and everybody answers emails in a different way (some people reply with one piece of text above or under the original mail, others are placing their replys next to the quoted questions) so it's not that easy :(
@lukedvs Yes, using form fields was an interesting approach but just not very universal as you mentioned.
Making it a simple reply, yet allowing for the flexibility you want in different questions and answers, is indeed a key product problem. Especially when native reply on mobile doesn't really lend itself to inserting text in-line of the quote, they actually usually hide all the text once you hit reply!
A good challenge to try and think through though. Perhaps something like "Please number your responses" and then testing adherence?
Either way, good luck and all the best.
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