@rrhoover we want Messenger to become the best place for people to not only communicate with their friends and loved ones, but also with businesses (who likes calling or emailing businesses anyway?!). There are two types of interactions we're trying to cover, the threads with brands you care about and you want to have a "relationship" with, and intents that need to be fulfilled — for which it doesn't really matter who/how it's done as long as it's done well. M is aimed at covering the second use case. We think we may be uniquely positioned to solve that hard problem, so we're going to try!
@davidmarcus Congrats on the launch! Really excited about this. Especially the opportunity for Messenger to capture intent-driven activity.
fyi: wrote a TC article about that very subject (intent vs passive activity) and how you guys are like you said in a unique position to solve that hard problem: techcrunch.com/2015/08/11/its-operating-systems-vs-messaging-apps-in-the-battle-for-techs-next-frontier/
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