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Launched on October 8th, 2024
Launched on October 3rd, 2023
Mercury – Solid Banking for Startups, But Support Could Be Quicker Mercury’s been a great option for startup banking... easy to set up, slick interface, and it integrates well with all the tools I need. I’ve been happy with the experience overall, especially since it’s built with startups in mind. Why It Works: - Simple Setup and Interface: Setting up an account is a breeze, and the dashboard is clean and intuitive. No fuss... just a straightforward experience. - Startup-Friendly Features: They’ve got all the basics plus perks like cash management and venture debt options that make sense for early-stage companies. Feels like it’s really built for us. Where It Could Improve: - Support Delays: Here’s the downside... support can be painfully slow. I had a case where I needed to increase my card limit to make a larger purchase, and it took several days to get a response and even longer to get it approved. For a company that’s raised capital, waiting that long just to make a necessary purchase isn’t ideal. It definitely slows things down. - Low Card Limits: The spending limits themselves are low, especially for businesses with decent funding. Having to go through hoops to raise limits each time is frustrating when you’re trying to move fast and get things done. Overall Thoughts Mercury is a solid choice if you’re looking for a startup-focused banking solution with a great interface and useful features. But... the slow support and low card limits make it tough when you’re running at startup speed. With quicker support and more flexible spending options, it could really be the perfect solution for growing companies.
These people have no respect for their clients. It is unfortunate that I have to leave this review, but it is merited. Mercury is a service not a bank. They partnered with Evolve Trust to provide an "easy banking" service for entrepreneurs and startups... and they are failing at this miserably. One of the most important things for a startup is to have funds available quickly. We've made small to large deposits into the account with Mercury and seven (7) days later, still waiting for the funds, and customer service is unresponsive. We have had to go out of our way to open bank accounts with another bank in order to pay contractors. Not sure how Mercury defines this as a great experience. It is pathetic to say the least. Save yourself the headache. Mercury is a joke.
My account was closed since December 2020. I still don't know why. Nobody has said anything. Last I heard all African founders were locked out. I just want my money sent to me or back to my clients
The website and overall functionality is great. Super simple to use. My only wish is that they had customer service to help or interact with you in real time. You have to send an email and wait to hear back from somebody in 3-5 days. This probably won't happen often, but it's super frustrating when you need it.
Mercury exploits potential customers in violation of federal law. Unfortunately, they use predatory data mining techniques to exploit people into providing sensitive data as part of their business model. I do not recommend working with them.
