Herald helps product and customer teams work together to grow revenue by painting a full picture of user problems.

Hi PH, Today, we're launching Herald (https://www.heraldhq.com), a collaborative repository for user feedback. We help product and customer teams work together to grow revenue by painting a full picture of user problems. After hundreds of conversations with product, customer success/support, and sales leaders, we noticed a pattern of problems around user feedback: - It's scattered across tools like Zendesk, Gmail, Front, Intercom, Salesforce, and more. - Customer Success and Sales teams dislike using Google Forms (too clunky) or Slack (too ephemeral) to submit user feedback to product teams. - PMs are overwhelmed by the time and energy it takes to analyze user feedback. - It's painful or impossible to quantify what an important customer segment wants. Herald is the first product that solves these problems through collaboration between product and customer teams: ✅ It's the easiest way for any team member to submit user feedback, right from the apps they use to talk to customers (think 2-3 keystrokes). ✅ Product teams have a single source of truth for user feedback with robust tools to organize it. ✅ Customer-facing teams can review the status of requests from a given account. ✅ Enriching feedback with customer attributes makes it easy to answer questions like "What are the most popular requests across our highest-paying customers?" And coming in the next 45 days: ✅ Discussions about customer problems happen right where the feedback lives, so that it's not lost on Slack or email threads. ✅ Customer teams will be reminded of any open questions the next time they talk to the customer. 🔥 Exclusive offer: Get a 14-day free trial today. If you sign up for a paid plan before November 30th, use promo code **PHLAUNCH** to get 25% off the first 6 months. 🔥 We love dogfooding Herald ourselves, so please post any feedback you have here, or reach out to us directly at hello@heraldhq.com!

@nilkanthjp Congrats on the launch!

Use Herald every day, with every customer interaction, and at every ticket planning session. We get anywhere from 60-100 pieces of feedback from our customers each week, across a lot of different elements of our product. Previously it was really hard in our ticket-planning sessions for me to advocate on behalf of the customers, or really understand what to focus on, in anything but an anecdotal sense. But using the Product/Market fit survey features we can easily segment the feedback from the most actionable users, or use tags to zero in on just the features we've launched recently to clean up any bugs, or those that are surfacing most frequently with our customers, or that are blocking them the most. We had used a handful of other tools previously, but they all we too difficult to get feedback into in the first place, or lost the original context, or were hard to reference when it was time to make plans. I really appreciate that the Herald team has thoughtful through that entirely feedback lifecycle - including keeping the customers themselves up to date about what you're prioritizing. Keep it up team, excited to keep growing with you all

@joe_ahearn Thanks so much for all your help and support, Joe. You've been with us since the very beginning, hope we've done a satisfactory job serving the withfriends team. Needless to say, excited to keep the partnership going!

Herald helps us to have our users' feedback in one place and organize it easily through topics and tags. What I love most about it, is its Chrome extension that makes it super easy to add comments through only 3 clicks! Keep up the good work

@lisa_neu +1. Herald makes it very easy for all of us in customer facing roles at Demodesk to get user feedback in one place for our product team to analyze

@lisa_neu @veronika_riederle Lisa, Veronika, thanks for joining us on the journey! It's so rewarding to work with a company with a customer-centric culture like Demodesk. Helps us learn so much along the way.

@lisa_neu @veronika_riederle Nothing more for me add! HeraldHQ is a must have if you want to be customer-centric. Great work on this @nilkanthjp and @jayisms

Herald

A collaborative repository for user feedback.

A collaborative repository for user feedback.

Herald

A collaborative repository for user feedback.

A collaborative repository for user feedback.

Do you use Herald?

Do you use Herald?

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