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Explore and book the top attractions, sightseeing tours, events and things to do in your city. Get exclusive discounts and priority access with Headout.

Headout Launches

Covid Travel Planner by Headout Track COVID-19 travel restrictions around the globe

Launched on December 2nd, 2020

Headout HotelTonight for Tours & Travel Experiences

Launched on February 20th, 2015

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1.4

Based on 8 reviews

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Headout has received overwhelmingly negative feedback from users, with numerous complaints about poor customer service, misinformation, and invalid tickets. Users report experiences of missed tours, unresponsive support, and unresolved refund issues. Many describe the service as unreliable and accuse it of operating scams, with some even incurring additional costs due to Headout's errors. Overall, the consensus is to avoid using Headout for booking tours and attractions, as it often leads to frustration and disappointment.

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Reviews

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Thiery Masserey

•1 review

This is a SCAM. We booked a tour through Headout, but the tour never happened. Several of us were waiting for the guide, who never showed up. We contacted the operating company, and they informed us that no tour was scheduled for that day and that they had never confirmed our booking with Headout. Headout failed to inform us of this, leaving us waiting for a long time. We spent a significant amount of time trying to contact Headout. After at least 10 calls to Headout, I finally reached someone. While the person I spoke with was kind and acknowledged that the issue was caused by Headout. They promised me a full refund and compensation within 48 hours. However, this never happened.... It is one month later I am still waiting for my refound. I had to call them again, and they said they never heard of the story. They are a SCAM and stol me 200 USD

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2mo ago

Marina

•1 review

Terrible Experience with Headout – Avoid at All Costs! We booked a once-in-a-lifetime visit to the Louvre through Headout, and they completely ruined our experience. They sent us the wrong tickets, causing us to miss our visit. When we tried to resolve the issue while in Paris, we were forced to call their support team in New York, which left us with a €50 phone bill—all because of their mistake. Despite explaining the situation multiple times to different agents, including Rachel and Monica, Headout refused to refund the phone charges. All we asked for was reimbursement for the costs we incurred trying to fix their error, and instead, we got the runaround and excuses. It's shocking that a company like Headout would treat its customers this way—no accountability, no proper resolution, and endless frustration. If you value your time and money, stay far away from Headout.

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9mo ago

Sofia

•1 review

Headout's service was disappointing. Tickets were delayed, and customer support was unresponsive. The app frequently crashed, making it difficult to manage bookings. Prices were not transparent, with hidden fees added at checkout. Overall, a frustrating experience that left me regretting my decision to use their platform.

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1yr ago

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This is the 3rd launch from Headout. View more

Covid Travel Planner by Headout

Track COVID-19 travel restrictions around the globe

The Covid Travel Planner, created and managed by Headout, exists to help travelers find their next destination by helping them stay on top of the fluid patchwork of quarantine rules, health protocols, reopening status, and travel restrictions around the globe.

Covid Travel Planner by Headout gallery image

Launch Team

Parag Jain

Headout

Maker

Hey PH, I'm stoked to have worked on this exhaustive tracker resource and really hope the tool comes in handy for all travelers out there. Amidst the sweeping measures, imposing lockdowns, and sealed borders introduced in response to the COVID-19 pandemic, keeping a tab on the shifting travel restrictions has been quite cumbersome. To fix this problem, Headout created a one-stop COVID Travel Restrictions Tracker that tracks the constantly evolving travel restrictions around the globe and provides up-to-date information on a real-time basis. All you need to do is enter where you are traveling from and to and rest easy. Looking forward to answering all your questions and starting a fruitful discussion here. Feedback as always is more than welcome. 🙏🏽 Parag

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4yr ago

Shreya D

This is super useful. How are you guys maintaining up-to-date data given the constant flux? What are your challenges so far ?

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4yr ago

Parag Jain

Headout

Maker

@shreya_d Glad you found it useful. Biggest challenge has been the rate at which the rules have been changing in the last 2 months. Most countries are maintaining the official websites with the latest rules really well. For majority of these websites we were able to put systems in place to get notified every time a change happens.

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4yr ago

Ritansha Patni

It’s been so frustrating to try and plan travel in these times because information on travel restrictions, rules and regulations are constantly changing and are even contradictory across resources! This is such a great tool and just what I needed :) One question though, how do you scrub the mountains of information from so many different sources and publish the most accurate, up to date info?

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4yr ago

Parag Jain

Headout

Maker

@rp09 Thanks Ritansha. While we have put some systems in place to identify primary sources and stay on top of the changes, we havent found any silver bullets so far. Given all the confusion amid constantly changing information we feel the effort being put in maintaining this information is worth it as the world starts travelling again.

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4yr ago

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Covid Travel Planner by Headout