Confirmic

Maker

Hey, we're Metomic 👋 We're helping online organisations put transparency at the heart of their brand's image to build trust with users. That's why we're building what we call the trust infrastructure for the internet - and no, that doesn't mean blockchain. It means a way for organisations to empower their users with transparency and control of data. The Metomic Consent Manager is the best way for any online organisation, charity, blog or side project to ask for data in a way that's beautifully designed and compliant with privacy regulations around the world. That starts with cookies, but it goes so much further than that. We'd love to have you with us onboard this journey towards an ethical online world. Your feedback is always welcome!

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6yr ago

Marc Thomas

Doopoll

@richard_vibert Really like this Richard. We've just done a bunch of work around updating our policies etc and given that privacy is pretty core to our product (doopoll is a real time survey company) I researched a heap of different implementations. One question I have is about how the 'scroll to accept' functionality goes down with legal advice. Is scrolling an acceptable consent?

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6yr ago

Rich Vibert

Confirmic

Maker

Hey @iammarcthomas , thanks for the comment and glad you like the product! Under GDPR, what counts as consent does not have a binary answer. It is defined in Article 4(11) as: “any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her”. Now, some companies have taken that to mean that just by landing on a webpage consumers are consenting to the use of cookies. This is very unethical and that's the state of the vast majority of cookie notices today. First thing to note is: scroll to consent is optional when using Metomic. You don't have to use it. But, we do believe that scroll to consent is a step in the right direction towards an ethical internet. Yes, giving users two buttons - one to accept and one to decline cookies - would make lawyers happier, but we believe that design and GDPR compliance should not be viewed as a zero sum game. The most important thing is this: Don't use scroll to consent as a way for data subjects to give consent by accident. Use it as a way to make privacy part of your user experience, with data subjects consciously aware of what's happening. If we realise that our scroll to consent functionality is making users accidentally consent, then we will improve it. We are putting consumers first. We are not here to give organisations a way to do the bare minimum in ticking the GDPR box, but instead a way to make transparency and privacy a new element of their brand's image. (I should finally note that the interpretation of consent can depend on the regulator in the country. For example, in the UK you can find more information here: https://ico.org.uk/for-organisat... ) As an appropriate disclosure: I am not a lawyer. I am just heavily interested in and passionate about data privacy and GDPR so I have been studying it for a while now.

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6yr ago

Marc Thomas

Doopoll

@richard_vibert This was an incredible answer. The principles you outlined are also how we understand and think about privacy. Great work all round.

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6yr ago

Anne-Laure Le Cunff

Ness Labs

@richard_vibert Massive congrats on the launch! Amazing execution. 🙌

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6yr ago

Jovis Joseph Aloor

MFY.im

these days there are too many widgets competing for that corner position of your website

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6yr ago

shad

Confirmic Cookie Widget

Maker

@jovisjoseph the lesser of four evils, my friend: sidebar, banner, pop up, or widget I'll go with the widget every time as it feels like the least intrusive in prototyping - agree there's a lot of stuff out there you can put on your site, but we'll step out of the way when not needed. Intercom (for example - it's a product I love) will persist. We don't need to do that, so we don't :)

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6yr ago

Jovis Joseph Aloor

MFY.im

@_shxl I agree with that... tbh my product also have such a widget. So i really loved the fact it only appears when its required.

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6yr ago

Daniel Fosco

Miro

Congrats on launching! This is a space where good UX is still very necessary. One caveat, however: "Scrolling to accept" as a design pattern is a veeeery generous interpretation of consent under GDPR. Personally, I would get really pissed if I scrolled down on a page too quickly and they used that to infer my consent to tracking ¯\_(ツ)_/¯

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6yr ago

shad

Confirmic Cookie Widget

Maker

@notdanielfosco Hey man! Thanks so much for the feedback! Really valuable to us as this is very early days :D You're absolutely right! I thought a lot about the ethics of this feature whilst designing it, and whilst it's not 100% there, I'd say it's definitely a step in the right direction, and here's my thinking (and some context): • Incumbents in the space are pretty evil in my opinion. Scroll to consent isn't a feature we thought of ourselves, but one we saw our competitors using to acquire data-hungry customers such as media companies. So the context is: you have probably visited a site that has used scroll to consent, but you just haven't noticed it because the cookie banner disappeared instead of telling you what it was doing. That's what I'd consider an unethical implementation of scrolling to consent. I'd rather compete with them, but ensure it's as ethical as can be - and there's a ways to go there but rest assured, we're on it :) • The question for me as a designer became how do you turn 'implicit consent' like the above into a more user-directed action? You can try your very best to make the user notice and then in turn make a more informed decision about their data. This to me speaks to the volume of the transition, and there's certainly work to do there - I would personally say we're only 30% there in ensuring the user scrolling actually sees the progress indicator and diverts their attention from the webpage to the Consent Manager. So I'm prototyping a few things that will increase the volume and hopefully address this :D • Lastly, scrolling hella fast down a page is something people totally do - I'm currently testing a few different capped speeds for scroll to consent so that you don't inadvertently opt-in to something you don't want to. As well as that, we'll be rolling out an Undo button to make sure you get the opportunity to review what you did. I hope the above mitigates any concerns about the ethics of the feature, because the intention isn't for it to be a dark pattern - but to turn an existing dark pattern, already on the rest of the web - into something that empowers users with transparency. Thanks again for your feedback, Daniel! If you have anything else please please please do let me know so we can make this better. :D

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6yr ago

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