Dovetail

Dovetail

The AI-first customer insights hub

4.3
28 reviews1 shoutout

453 followers

Dovetail is the world’s leading customer insights hub, giving thousands of teams the answers they need to build the next big thing. By centralizing user feedback and providing smart features that uncover valuable insights faster, Dovetail helps you identify problems faster, prioritize roadmaps more confidently, and supercharge your strategy to make better product decisions. From user interviews to sales calls to support tickets and beyond, transform messy customer data into insights that scale.

This is the 8th launch from Dovetail. View more

Ask Dovetail

Bring your customer insights to Slack and Microsoft Teams
Bring your customer to life with instant, conversational insights. Quickly ask questions to access automatic podcast-style updates for all related data across Dovetail in Slack and Microsoft Teams.
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Launch Team / Built With

What do you think? …

Jeremie Gluckman-Picard
Jeremie here, Dovetail’s Community Lead, and I’m thrilled to launch Ask Dovetail on Product Hunt. In October, we transformed how teams discover customer insights with our 3.0 launch. Now Ask Dovetail—our AI-first customer insights engine that lets you chat with your customer data directly in Slack and soon to Microsoft Teams features workspace-level integrations, conversational search across your entire insights hub, and personalized audio digests that surface real customer quotes. Join leading organizations like Okta, Instacart, and more. Dive into this revolutionary tool that began as a hackathon dream (https://dovetail.com/blog/how-we...) and is now set to help teams like yours make more customer-centric decisions with unprecedented ease. We're just getting started: in the coming months, expect more granular admin controls and advanced search capabilities that will transform how teams consume and act on customer feedback. This is your chance to share your feedback about Ask Dovetail so far! The first 100 community members who comment with their feedback here will receive an extended professional trial with Ask Dovetail enabled and a direct line to our product team in 2025. Your feedback is crucial – we want to know what excites you, what features you're dreaming of, and how we can continue to revolutionize the way teams understand their customers. Together, we're not just launching a tool; we're starting a movement to make customer insights more human, more immediate, and more impactful. Thank again to our Product Hunt community for being part of our journey. We appreciate your thoughts and ideas as you explore this product. We're so excited to innovate along side so many great leaders! -- Ask Dovetail helps you bring your customer to life with instant, conversational insights directly in Slack and Microsoft Teams. Quickly ask questions to access automatic text and audio podcast-style updates for all related data across Dovetail.
Tony Tong
@jeremie_gluckman_picard Congrats on the launch, Jeremie and team! 🎉 Ask Dovetail’s conversational search and Slack integration are impressive—streamlining access to insights is a huge win. Are there plans to introduce support for other platforms like Notion or Google Docs to further embed insights into existing workflows?
Jeremie Gluckman-Picard
@tonyabracadabra Great question! We currently have an integration with G-Suite and Notion to embed insights and ingest data. Here’s more info: https://dovetail.com/integrations/
Lakshh Gontla
💎 Pixel perfection
Dovetail has been am amazing tool to work with for me. Below are some helpful attributes that helped me to chrun my workflows on a daily basis: Powerful for Qualitative Data Analysis: Dovetail excels at organizing and analyzing qualitative data like interviews, surveys, and user feedback. Its tagging, coding, and visualization features make it easy to identify patterns, themes, and insights. Collaborative Workspace: Dovetail facilitates seamless collaboration among teams. Multiple users can work together on projects, share insights, and track progress. User-Friendly Interface: The platform is generally intuitive and easy to learn, making it accessible to researchers and non-researchers alike. Strong Transcription and AI Features: Dovetail offers accurate transcription services and integrates AI-powered features to assist with analysis, such as automated coding suggestions. Flexible and Adaptable: Dovetail can be customized to fit various research methodologies and workflows. Recommend it for everyone. It can make non-creatives creatives in no time too.
Jeremie Gluckman-Picard
@lakshh_gontla Thanks for the great feedback! Appreciate the support!
Maxwell Devlin
Transform customer insights into engaging, real-time conversations with this powerful tool! Instantly access podcast-style updates for related data across Dovetail, directly in Slack and Microsoft Teams. Perfect for staying informed and making data-driven decisions effortlessly. 🚀💬
Jeremie Gluckman-Picard
@maxwell_devlin85 Thank you, Maxwell. So glad Dovetail works for you and your team!
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4.32/5 based on 28 reviews
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Maker reviews of Dovetail

Watchman AI
Ray
used this to buildSharboWatchman AI
(346 points)
We use Dovetail to centralize all our user insights and streamline our workflows. It has been invaluable in organizing user interviews and insights throughout our product development. We'll also leverage it to record feedback and gather insights post-launch.

Reviews of Dovetail

Ondřej Zmek
1 review

I want to warn everyone about using Dovetail. Why is that? About three months ago, I decided that we, as the UX team in our company, could try Dovetail to analyze user test recordings. We started with the free version and everything went well. We had over 6 projects in Dovetail, over 30 recordings, and we tried out the transcribing feature and sharing the output across the company. We loved it and I started to convince my boss to upgrade to the paid version. My boss agreed and we looked forward to using Dovetail to its full potential. And then. Nothing. When I tried to log into my account on Monday, all I got was a message that my workspace had been disconnected. After three days of email exchanges with tech support, I learned that our workspace had been deleted and that they were sorry. And that's it, we lost our work for the last 3 months, so I can't recommend Dovetail to anyone because you never know when they'll delete everything you've done.

Hannah Remde
2 reviews

Good tool for collecting all user feedback, interviews, and tracking themes.

Jeremie Gluckman-Picard
1 review

I've used Dovetail in my community building work to gather customer facing data from calls to survey results and create reports for internal stakeholders. It helps to have a central place to gather everything.

View all 28 reviews