The only app review management platform that learns from your past responses & replies like your team already does – on autopilot. Start sending on-brand, personalized replies to Google Play and App Store app reviews in 100+ languages in minites, in a simple, easy-to-use interface. Trusted by over 150 app & game publishers with a combined total of 160,000,000 downloads.
An awesome platform that helped me handle 20,000 unanswered reviews on Google Play. The founders are very friendly and open to feedback!
setup took 10 mins, and now it just runs in the background. kind of forgot it was even on tbh.
I did a little testing with the team. We managed to answer a few hundred people in a very short time and that's was impressive. Our time for replies has declined quite markedly and I want to point out that implementing AI to create personalized reviews is pretty good at offloading thought activity, it's doubly cool. The benefits are obvious, I think
AppReply
👋 Hey Product Hunt!
Most tools that reply to app reviews are like parrots. 🦜
They repeat prompts or templates, but they don’t really understand your app, your tone, or your users.
AppReply MAX is different.
It pulls facts from your team’s real past replies, not just a few examples or instructions. It studies how you actually reply to app reviews, adapts to each new review, and improves over time.
That means:
✅ Auto- and manual replies that match your tone
✅ Context-aware, personalized responses (not generic fluff)
✅ Support in 100+ languages on autopilot
✅ Full control with templates, folders & AI custom instructions
✅ Works with Google Play & App Store apps
You can still use response templates for compliance or consistency, but when you want fully personalized replies at scale, MAX has your back.
If your team’s tired of copy-pasting or dealing with cold, robotic replies, give AppReply MAX a try. This is the only AI that replies the way your team already does, and it only takes 10 minutes to get started.
We’d love your feedback 💬
– Vlad from AppReply
@uladzislau_rasliak Can I set different reply tones for different types of games under the same account?
AppReply
@hamza_afzal_butt absolutely, the automation builder enables you to target very specific type of feedback. We currently have the following conditions:
App
Review length
Review language
Keywords
and the actions:
Reply with a random template from a folder
Reply with a random template (with AI Rephrase)
Reply with a random template (with AI Translate into the language of user review)
Generate AI reply with custom instructions (tone of voice, include specific keywords, DOs and DON'Ts
Generate AI reply with custom instructions (with AppReply MAX - with learning from past responses)
Each automation run with AI-enhanced actions gets the full context of the app and review, and we don't compromise on the number of tokens spent - we use only the best and most expensive models.
All in all, you can build automation rules for every support use case with varied tone, types of responses, and so on.
@uladzislau_rasliak perfect, thanks :)
Manna
Sounds like a massive time-saver!
Can it reply automatically, or do I need to use it manually for every review?
How does the AI handle bug complaints about the new feature, given that there are no corresponding past responses?
AppReply
@desmond_ren1 AppReply has both a powerful real-time app review feed and the best-in-industry automation builder - enabling mobile app & game teams to create auto-replies for 5-star reviews, "ask to increase app rating", handle bug complaints, or new feature requests.
It will process these based on information from the user review, custom instructions defined by you (if any), and the full app description that AppReply automatically gets from app stores - title, short & long description.
For negative reviews (3 stars or less, containing negative-sentiment keywords) we recommend adding a custom instruction that says, "Always ask to contact the support team at [ENTER EMAIL OR SUPPORT URL HERE]."
Manna
@uladzislau_rasliak How can I set our customer support email for the AI? I can only edit it in template.
AppReply
@desmond_ren1 hey! There are two options:
Spell out emails in Reply templates (canned responses) when using "Reply with template from folder" response method, as in "Hi! Thank you for your feedback... Please reach out to help@appreply.co for further assistance."
Add it as an instruction for AI (screenshot attached - make sure to navigate to /automations page):
AppReply MAX is a brilliant time-saver! Love that it adapts to your team’s tone and handles multilingual replies with ease. Makes managing reviews feel less like a chore and more like a smart extension of your brand voice.