Hi everyone! Mo from Help Scout here :) Since help desks aren’t one-size-fits-all, we added a new plan designed for larger companies. Plus has all the goodies our customers love in Help Scout, but with even more features built to scale. Here's what's to love in Plus: - Custom Fields: Set fields to store custom data for customer conversations to keep your reporting data squeaky-clean. - Teams: Assign conversations to a group of users instead of just individuals. -Free inactive users: Add the whole team and pay only for the people who use Help Scout on a monthly basis. Thanks!