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Tyler Lemery

Why is collecting, managing, and taking action on customer feedback a challenge?

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In my product management experience, I found the platforms we used required a lot of overhead in order to categorize and review feedback, to the point where we were not reviewing items regularly and missed opportunities to take action on high-impact, low-effort items. What challenges do you face in your approach to collecting, managing, and taking action on customer feedback?

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Iryna
What platforms do you mean specifically? Do you think that on them or maybe you could improve your process? Answering you question the difficulties goes: action plan on insights > collect insights
Gurkaran Singh
Collecting and managing customer feedback can feel like herding cats, especially when platforms turn it into a full-time job. It's no wonder high-impact opportunities get missed. Maybe we need a "Her Ideal Match" for feedback—something that tells us exactly what to prioritize!