Why are we still manually handling business emails in 2025?
Automation is transforming business workflows, yet email remains stubbornly manual. I keep hearing from teams spending hours every week copying data from emails—approvals, invoices, request into their systems.
With AI handling complex tasks elsewhere, why hasn’t email caught up? Are businesses hesitant to change, or is automation still not good enough?
Curious to hear how does your team deal with email overload?
Have you tried automating it?
Replies
In the corporate world, I have a few inboxes setup to forward email attachments to certain processes or automations and the extraction is done there. Sadly M365 offers the best rule making IMO. Any other communications or inquiries I handle personally. I think a large hurdle is confidence. Emails like vendor invoices, payments, notices, etc. no matter how much automation you throw at it, admin will ALWAYS want validation/verification and this is true in my current processes. I think once AI/automation is at a 99.9% success rate, we would see mass Enterprise adoption, no hesitation.
@kenny_hawkins Great points, Kenny! Trust and validation are definitely key when it comes to automating email workflows, especially for critical tasks like invoices and approvals. The challenge has always been balancing automation with the need for human oversight.
At GoodGist, we’re tackling this by focusing on accuracy and smart validation to reduce manual effort while keeping admins in control. Curious, what would make you feel confident enough to fully trust an AI-driven email workflow?