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What tools have helped you improve user retention for your SaaS app?
Retention is a challenge for us, and I'm looking for tools to help improve engagement. What's worked best for you?
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Yolanda C. Schneider
I use Segment to gather customer data and Autopilot for mapping out journeys.
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ChurnZero and Retently have really helped me track users at risk of churning at risk of churning. I can set up automated workflows to re-engage them before they leave.
Launching soon!
Looking at tools like Arcade / Supademo for the user journey. - also analytics tools to see where they're churning / why things aren't sticky enough - like @ivarsmas said - posthog / hotjar / mixpanel etc.
One tool that we have seen significantly improve user retention is integrating a chatbot. We saw in several SaaS use cases, that it has helped keep users engaged and happy by delivering instant answers 24/7, reducing frustration from delays. It also acts as a bridge to the support team, making it easy for users to escalate issues when needed.
Chatbots create a smoother user experience overall, which keeps users coming back and feeling supported throughout their journey with the app.
Right now, we are offering our solution for testing, so if you’re interested in building a support bot and integrating it in your app for testing purposes, feel free to try it out: https://app.easybits.tech/signup
Tools for improve onboarding, tools for see the recorded session of the users in the product like Posthog, Hotjar, Fullstory, Clarity, product analytics tools like June.so, Mixpanel, Amplitude, or tools for get feedback like Canny, for chat like Crips, Intercom, Froged, etc..
