beni

What's the most underrated SaaS metric you like to follow?

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Sahil Patel
Customer interest or acquisition: Number of leads/MQLs Customer Engagement: % of Active users Churn: Churn rate/refunds The basics: NPS, MRR, LTV etc
Kostya Bolshukhin
Refunds %
Hiya Chaplot
@kostyabolsh what has been the most frequent resoan for refunds for you?