What are the top reasons customers love us? Leave us? (Maybe do NPs survey ahead of time).

Here are some possible reasons: Top 3 reasons customers love us: 1. Excellent customer service: Customers love businesses that provide excellent support, respond quickly to inquiries, and resolve issues promptly. 2. High-quality products or services: Customers appreciate quality and reliability in a product or service. Offering products that perform well, are innovative, and are priced reasonably can generate loyalty. 3. Personalization: Customers appreciate businesses that tailor their offers, communication, and marketing to their specific needs and interests. Personalization creates a sense of belonging and strengthens customer loyalty. Top 3 reasons customers leave us: 1. Poor customer service: Poor response times, lack of knowledge, and unhelpful support can be major turnoffs for customers. Businesses that fail to address issues or problems in a timely manner often lose credibility and customer trust. 2. Low-quality products or services: Customers will quickly turn away if they are not satisfied with the quality or performance of a product or service. Poor quality can damage a brand's reputation and lead to negative reviews and feedback. 3. Inflexibility: Customers want businesses that are flexible and adaptable to their changing needs. Companies that are inflexible, non-responsive, or unwilling to adapt to customer requests are less likely to keep customers long-term.