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๐— ๐—ฎ๐—ฟ๐˜๐—ถ๐—ป William

I got my first user overnight, but they didn't make it past signing up. What should I do about it?

4
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Do I reach out to them directly and ask? Should I wait a bit and see if they use it after a few hours?

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Vyacheslav Suskov
There must be a way to contact your customer support. Add the phone number or the email address.
Dennis Lewis
Check your onboarding flow and see where it gets sticky. Make adjustments, A/B test it, then move fast.
๐— ๐—ฎ๐—ฟ๐˜๐—ถ๐—ป William
@dennisl_62 Thanks for the tip, I swapped over to using confirmation codes so that its the same browser window and our second user completed sign up so hopefully making it a bit easier helped. I ended up sending an email to the user but no response
Daniel Zaitzow
Launching soon!
If they're your first customer - I'd reach out to them directly and let them know they are your priority. Be genuine and honest and try to win back the business.