Subscribe
Sign in
General
p/generalShare and discuss tech, products, business, startups, or product recommendations
Start new thread
Kristina Đorđević

How do you manage customer churn?

4
•
What steps do you take to identify and reduce churn? How do you re-engage customers who might be on the verge of leaving?"

Add a comment

Replies
Best
wala kashou
@kristina_dordevic Great question! 👌 Reducing churn is as important as acquiring new customers. Have you tried implementing cancellation flows? Focusing on feedback analysis can help identify pain points, and personalized cancellation flows can effectively re-engage customers at risk of leaving.
Xinshu Ta
using the EDM
Paul Hill
Using a solid email marketing platform integrated with your CRM is key for managing churn. Segment customers likely to churn based on engagement metrics, then send targeted win-back campaigns with incentives to stay. Analyze results to iterate and improve. Would love to hear what's worked well for others too!