bijal dave

How do you Handle Churn in SaaS?

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Looking for ideas apart from personalized email automation.

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Kaveen Molligoda
Depends on your product and audience, but here are few things you can consider, 1. Mandatory feedback options to identify the "Why" 2. Price - Give offers/value to the subscription during the churn process 3. Product - Priority support options through a CSM/ optimisation call, Get feedback on the UX. 4. Competition - Identify who you're losing the most to and check their value proposition to improve your process/products 5. Re-look at the churn process Hope this helps!
Rhea Reanoga
@bijal_dave feel free to connect with me on LinkedIn: https://www.linkedin.com/in/rhea... I'll help you further with this!
Nayab Aman
communication with the customers is the panacea to churn.