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How Do You Collect User Feedback to Improve Your Product?
Curious to know how other creators gather user feedback! Do you rely on surveys, in-app tools, or social media? What has been the most effective way for you to understand your audience’s needs and iterate your product based on their feedback?
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Rafael Biasiolo
My friends can't take it anymore.. 😂
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@rafael_biasiolo Sounds like you’re having a lot of fun! What’s been going on that has your friends at their breaking point?
That's not always possible at scale, but to me, nothing beats 1 to 1 user's interview. It's a great way to keep building the relationship along with collecting qualitative feedback
@yusifov I don't have that much user on my products at the moment (< 100 on one and < 30 on the other) so not really.
But I've setup Crisp and I have a database in Notion where I save every piece of feedback I get so I also have some quantitative data when working on the road map
This is what I do:
- Reach out to users on twitter and linkedin - Helps with forming a network of users and building trust.
- Social media listening (especially twitter)
- Beta testing:
Here's a great way to get beta testers:
Add a free job posting on Linkedin (volunteer role and no pay) -> Recruit users -> Redirect them to a Google form to collect emails and feedback.
Good luck :)
@pooja_jayasri That’s an interesting approach! Do you find LinkedIn job postings to be effective for attracting beta testers, and how do you ensure that these testers stay engaged throughout the process?
So, this is a super deep topic. But overall we have multiple ways to source user feedback. Obviously people open tickets on our platforms directly and make feature requests. We also have a feature request board that is a third-party tool essentially. And that has been somewhat helpful in sourcing feature requests. But of course, as always, the real best way to do this in the way that you can never really scale is to simply meet with the customers. Now you can artificially scale this in some ways by having what we do every week, which is a weekly office hours. And this has been incredibly helpful also.
@timothybramlett Oh, do you host live streams with a chat or gather somewhere in a chat?
@whalelee It sounds like you’re exploring various methods for gathering user feedback! What has been your most effective technique for engaging with users, and how has it impacted your understanding of their needs?
hey @melmouk ,
At first we tried with email and giving a form to answer with a discount code as gift.
Only 1 person cared to do it.
The best was discord community (create your own and read what people are saying)
you can also use features .vote from a fellow indie hacker
@sacha_dumay Yeah I feel like not a lot of people want to fill long forms. Personally I may fill it sometimes, but only very short forms for product I really love, so it's biased by default
Maybe a good option to get feedback at scale could be to implement in-app quick feedback button (one short question relevant to the action the user has just done with the ability to answer in a click and add more details if they feel like it)
@sacha_dumay mm.. using code not so much, maybe 1-2 days of work for a basic generic system I think. But you need to find the right balance to get enough feedback without being too intrusive to the user
@simonas_kauzonas What features do you think will make your non-intrusive feedback collection method stand out, and how do you plan to encourage active users to participate?
In our product, we empower businesses to gather valuable customer feedback through intuitive, customizable forms. Using advanced AI-driven sentiment analysis, we transform customer responses into actionable insights, allowing businesses to understand not just what their customers are saying, but how they feel. This helps companies to identify trends, uncover areas for improvement, and make data-driven decisions that enhance customer satisfaction and loyalty.
@sridhar_d1 Нow has the AI-driven sentiment analysis feature impacted the way your clients approach customer feedback?
@yusifov AI-driven sentiment analysis helps clients quickly understand customer feedback, allowing them to respond faster and make better decisions. It saves time by analyzing large amounts of feedback automatically and helps businesses improve customer satisfaction by identifying trends and addressing issues proactively.
As we are in the early stages, I personally reach out to them, works best for us ))
@anahit_am Have there been any surprises in what they’ve shared with you?
@yusifov Definitely, there are some major features that we work on currently that are based on feedback ))
Interact with your users identify pain points, areas of confusion, and opportunities for improvement.
@micah_micah1 Have you implemented any specific strategies for interacting with your users to identify these pain points? What methods have worked best for you in uncovering areas of confusion and opportunities for improvement?
