Your favourite way of getting feedback from customers?

We use a mix of face2face questionnaires and customerly in-app surveys. The first is super qualitative, and the second gives us a sense of our customer base quickly.

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in-app live user interviews via my platform https://www.prepxus.com

I may be bias, but we use voiceform.com. An easy way to collect and analyze text and voice based customer feedback. Think of the scale of a survey and the quality of a customer interview.

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As a product designer, I love to meet with users face-to-face and in online meetings to hear their feedback. Users also love this close communication as I've observed 😊 However, it requires a good preparation before the meeting and hard work after you get the outcomes.

Split between F2F and in-app messaging...although one thing I like about in-app messaging is that it feels like people are more likely to tell you how they really feel compared to F2F

Most of the time it's Face-to-Face Meetings, nothing can beat the connect a PM can establish with their customers while taking feedback. I have a lot of the time channelized them through Support Mails/chats. From my perspective In-App messaging also plays an important role if feedback has to be collected at the micro level but at scale. It really depends on the bandwidth, the granularity of the feedback, and the scalability of the feedback channel, I tend to use a mix of all except Social-Media.

As a UX/UI designer, I find that meetings give a sense of honesty, courage, and spontaneity. You can see their faces, their emotions, their ideas right now, they definitely can't lie. A meeting generates a personal connection, they will not be friends, but this brings us closer, much like when you meet a person on the bus or in the park, this offers pure conversation and loyalty. 😊

For the upcoming features&pages mostly through user testing, F2F and for the existing ones, in-app messaging is working effectively in my experience.

You can ask for customer feedback in the email or ask them to leave a review online. This is the easiest way to get customer feedback. You can also provide them with a place to leave their feedback. It can be a Google form on the website or a specific review form.

I would say there is no better way to me but better customers (that can explain their feedback in a clear way instead of saying something irrelevant).

Being able to get feedback face-to-face with your customer is invaluable! Strategic discourse helps get to the root of their feedback and better understand exactly what their pain points are so you can build a better product. I highly recommend reading The Mom Test by @robfitz to improve how you get more constructive/ honest feedback from your customers

I think direct chat would be a nice way to ask someone and give him/her the feedback.

Nothing better than F2F, but at Scale better to set the feedback loop inside the product at key intervention points.

I would opt for face-to-face meetings, this will show the customer that one truly appreciates him or her and understand their needs/feedback better

I love qual interviews - the richness of insights and flexibility to dig further into questions is unbeatable. However - I've also captured incredible insights from always-on systems like app store reviews, G2 reviews, and quarterly or 6-monthly quantatitve surveys. The ability to see patterns in a larger data set is a great complement to the qual rounds.

I prefer face-to-face feedback because it's more personal and I can get a better understanding of what the customer is trying to say. However, I also value customer feedback through surveys and/or emails because it provides me with quantitative data that I can analyze.

As a customer support representative, we collected most of our feedback within customer support conversations and ratings. However, our team agrees that nothing beats F2F, since customers are usually way more open and the conversation can go deeper, which gives you not only feedback, but also specific reasoning behind it.

usertesting, userzoom, no substitute for talking to actual users tho