What’s one thing you'd never want an AI to handle in your business?

Question

I'm curious from the standpoint of someone building products with AI, and I have some strong opinions on this myself.

As a broad answer, I would say the "process". Planning an execution is one thing, but it is your business and it is what it is because of your processes and constraints in place as a result.

It is a mistake to let AI decide the process as well. What do you think?

Accepted Answer

AI should never fully control customer service—emotions matter too much

TJ Larkin · Answer

Spot on! While AI excels at optimization and execution, the strategic process design should always remain human-driven. The businesses seeing the best ROI from AI are those using it to enhance their existing processes, not replace them.

cathy morino · Answer

Brand storytelling should  always  come from humans. It’s about authenticity, and that’s something AI can’t replicate.

James Wilson · Answer

I'd never want AI to set  company values or ethics. Those should come from the heart and soul of the business.

Edward Knight · Answer

Marketing strategy is something I’d keep human led. Understanding trends and human behavior requires intuition that AI lacks.

What’s one thing you'd never want an AI to handle in your business?

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