What makes you stay loyal to a particular brand or product?
Kavya Tripathi
19 replies
Replies
andi wir@andi_wir
Quality!
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Usually it's quality and nothing more.
For me it's trust. Even a great product or service and feel sour when you do not trust the company. Just look at what has happened to twitter. It literally got x-ed out. Trust is gone, people leave.
First the quality of their product and then the story they sell.
Inertia
Consistency and yes, the main thing for me is that I feel like that brand is mine so work can be done more efficiently
Launching soon!
I stay loyal to a brand when it consistently delivers quality, aligns with my values, and makes me feel seen as a customer. Great service, genuine engagement, and a product that solves my problems keep me coming back.
its willingness to evolve in terms of its features.
Quality and consistency
Launching soon!
Quality.Have been using Connectgenie AI for so long just because it maintains its quality.
Sense of superiority it gives me
For me it's a combo of quality, customer service, and values alignment. If a brand consistently delivers great products, treats me well as a customer, and supports causes I believe in, they've got my loyalty. I'll keep coming back and recommending them to others.
For me it's all about reliability and consistency. If a brand consistently delivers quality products that meet my needs and don't let me down, I'll stay loyal to them long-term. Good customer service and standing behind their products helps too - brands that make things right on the rare occasions there's an issue earn my loyalty. But yeah, quality is key - if the product starts going downhill, my loyalty goes out the window pretty quick.