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  • I got my first user overnight, but they didn't make it past signing up. What should I do about it?

    Do I reach out to them directly and ask? Should I wait a bit and see if they use it after a few hours?

    Replies

    Daniel Zaitzow
    If they're your first customer - I'd reach out to them directly and let them know they are your priority. Be genuine and honest and try to win back the business.
    Dennis Lewis
    Check your onboarding flow and see where it gets sticky. Make adjustments, A/B test it, then move fast.
    ๐— ๐—ฎ๐—ฟ๐˜๐—ถ๐—ป William
    @dennisl_62 Thanks for the tip, I swapped over to using confirmation codes so that its the same browser window and our second user completed sign up so hopefully making it a bit easier helped. I ended up sending an email to the user but no response
    Vyacheslav Suskov
    There must be a way to contact your customer support. Add the phone number or the email address.