How do you Handle Churn in SaaS?
bijal dave
5 replies
Looking for ideas apart from personalized email automation.
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Nayab Aman@nayab_amaan
communication with the customers is the panacea to churn.
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@bijal_dave feel free to connect with me on LinkedIn: https://www.linkedin.com/in/rhea...
I'll help you further with this!
Depends on your product and audience, but here are few things you can consider,
1. Mandatory feedback options to identify the "Why"
2. Price - Give offers/value to the subscription during the churn process
3. Product - Priority support options through a CSM/ optimisation call, Get feedback on the UX.
4. Competition - Identify who you're losing the most to and check their value proposition to improve your process/products
5. Re-look at the churn process
Hope this helps!