How do you Handle Churn in SaaS?
bijal dave
5 replies
Looking for ideas apart from personalized email automation.
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Rhea Reanoga@rhea_reanoga
@bijal_dave feel free to connect with me on LinkedIn: https://www.linkedin.com/in/rhea...
I'll help you further with this!
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communication with the customers is the panacea to churn.
Depends on your product and audience, but here are few things you can consider,
1. Mandatory feedback options to identify the "Why"
2. Price - Give offers/value to the subscription during the churn process
3. Product - Priority support options through a CSM/ optimisation call, Get feedback on the UX.
4. Competition - Identify who you're losing the most to and check their value proposition to improve your process/products
5. Re-look at the churn process
Hope this helps!