How do you get feedback from users after they try your product?

Question

What are your tips for engaging with users before and after a trial to get their thoughts on your product?

Accepted Answer

Comment Deleted

Robert K Simpson · Answer

Send follow-up surveys via email after the user has had a chance to use the product.

Rishabh R · Answer

Provide an extend free trail of 1-2 weeks if they complete a survey

Everest Ng · Answer

Bump. I have the same question. Would love to learn from people

Binod T · Answer

Use social media platforms to gather feedback from users who are discussing your product online.

Answer

Set up user testing sessions and ask for feedback during the testing process.

Everest Ng · Answer

@robert_k_simpson Is the response rate good? Do you usually do a ranking kind of survey (google form) or it's a different type of survey?

Everest Ng · Answer

@p_marshall In-app feedback form sounds good. At which point do you prompt actively? Days? Or certain in-app journey that you define? or is it a passive button people click

Everest Ng · Answer

@sara_2 Can you share more with me about user testing sessions? Like how do you start one, what should you prefer? Is it face-to-face? (Or if it's virtual, how?)

How do you get feedback from users after they try your product?

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